Denisse G.

I can: use a word processing package such as Microsoft Word audio and copy type write letters deal with telephone and email enquiries, using an email system (e.g. Microsoft Outlook) photocopy and print various documents, sometimes on behalf of other colleagues organize and store paperwork, documents and computer-based information create and maintain filing and other office systems keep diaries and arrange appointments schedule and attend meetings, create agendas and take minutes - shorthand may be required to do this book meeting rooms and conference facilities liaise with staff in other departments and with external contacts order and maintain stationery and equipment organize travel and accommodation for staff and other external contacts. use a variety of software packages (including Microsoft Excel, Access and Powerpoint) to manage data and produce documents and presentations use content management systems (CMS) to maintain and update websites and internal databases manage and maintain budgets and carry out invoicing sort and distribute incoming post and organize and send outgoing post (this may involve the use of a franking machine) recruit, train and supervise junior staff and delegate work as required manipulate statistical data arrange in-house and external events arrange training for staff members.