Emran Hossain S. Profile

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$5 USD / hour

dhaka,

bangladesh

$5 USD / hour

It's currently 12:12 PM here

Joined December 19, 2011

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Emran Hossain S.

@emranhossain10

0.0

(0 reviews)

0.0

$5 USD / hour

dhaka,

bangladesh

$5 USD / hour

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Trained & experienced Customer Service provider.

Dynamic and motivated professional over 3 years of progressive experience managing & customer service experience in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English, Bengali & Malay.

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Experience

PSL Global Resources Sdn Bhd (Kuala Lumpur, Malaysia)

Oct 2018 - Present

 Supervised 17 team members throughout redesign and renovation process.  Oversaw up to 3 projects at a time without sacrificing standards.  Reduced project downtime by inspecting manpower issues to ensure top quality and adherence to client requirements.  Worked with suppliers to outline improvement strategies like maintaining sufficient manpower supply.  Developed 8 executive presentations and reports to facilitate project evaluation and process improvement.

Revive Health Sdn Bhd (Kuala Lumpur, Malaysia)

Dec 2016 - Sep 2018 (1 year, 9 months)

 Assisted with the training and orientation of new employees.  Recorded contact information of customers and potential customers.  Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.  Displayed excellent sales skills and understanding of such skills.  Made an average of 160 outbound calls per day.  Attained $14000 in sales targets on a monthly basis.

Grameenphone Ltd.

Jun 2015 - Mar 2016 (9 months, 1 day)

 Answered average of 130 calls per day, addressing customer inquiries, solving problems and providing new product information.  Answered customer questions regarding merchandise and pricing.  Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.  Answered product questions with up-to-date knowledge of sales and store promotions.  Scored in top 95% of employees for successful customer management.