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noida, india
It's currently 5:15 PM here
Joined April 29, 2013
0 Recommendations
Harnek S.
@harneksingh83
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noida, india
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ITIL, IT, Excel, and customer support
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Portfolio
Portfolio
ITIL , Excel, Curtomer Service
ITIL , Excel, Curtomer Service
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Experience
Sr. Manager Operations
Apr 2013 - Present
o Coordination with company clients in respect to Quality of translation, Turnaround time and ensuring a free and timely flow of information between the client and the workforce.
o Handling a team of Business Consultants, Assistant Managers and ensure the workforce database is updated
o Ensure to meet the SLA with Client satisfaction.
o Management of internal resources queries & arranging training as per the requirement.
o Actively assist with organizing overseas/Indian client files, Project management
Education
BCA
(3 years)
Qualifications
ITIL
null
2009
IT Service Management
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