Irina N. Profile

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5.0

(2 reviews)

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$12 USD / hour

thessaloniki,

greece

$12 USD / hour

It's currently 6:39 AM here

Joined September 30, 2012

0 Recommendations

Irina N.

@irina362

5.0

(2 reviews)

3.7

67%

$12 USD / hour

thessaloniki,

greece

$12 USD / hour

100%

Jobs Completed

100%

On Budget

100%

On Time

N/A

Repeat Hire Rate

Customer Support Rep; Project Management

Customer Support Rep and Virtual Assistant with strong technical background and several years of experience. I have a university diploma in the technical field (MSc Engineer for Geoinformatics). I have worked 2 years as a Customer Support for Hewlett Packard and Sitel Bulgaria at a NOKIA project in a conventional office environment. After that I gained 4 years of experience working as a Customer Support Representative on a freelancer basis, working for different e-commerce businesses and for NVIDIA Ltd. Providing awesome customer support is the secret ingredient that makes the customers happy. I will help you to implement customer service culture that fosters excellence. In addition to this, I am equipped with a good computer, fast internet connection and the willing to learn new things, to prove and develop my skills and to ensure that my clients are happy with my services. I am looking forward to work with you on new projects! Have a nice day!

See all English Translators in Greece

Contact Irina N. about your job

Portfolio

Ever thought how Starbucks made its way internationally without making even just one television commercial? You might haven’t thought of this before but I bet you it blew your mind realizing they really never cared making TV commercials. Here’s one quick answer that you might also use for your marketing strategy: leveraging customer service. Reports show that 88% of consumers trust online reviews as much as personal recommendations. Thus, a business that focuses on making customer happy yields better reviews which in turn secures your niche in the field. Knowing how a product’s reputation greatly affect the company, here are a few ways to leverage your customer service.

Leverage Customer Service As A Powerful Marketing Channel

Technical Customer Support

Leverage Customer Service As A Powerful Marketing Channel

Technical Customer Support

Reviews

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Showing 1 - 2 out of 2 reviews

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4.6

€12.00 EUR

Artikel für Gesundheits Blog schreiben

Very friendly and highly motivated freelancer. Great and easy to work with. Would recommend her anytime!

Marlon K.

@impacter

•

11 years ago

5.0

$250.00 USD

Translate English to German (Phase 2)

First time to use this translator and she did an excellent job, very detailed and complete. Will definitely use again.

Translation

Rob C.

@energykick

•

11 years ago

Experience

Conectys - NVIDIA project

Sep 2014 - Mar 2016 (1 year, 6 months)

Customer Support Rep (virtual chat, emails and calls) at a freelancer basis for Nvidia Ltd.

Light in the box.com

Apr 2014 - Dec 2014 (8 months, 1 day)

German E-mail Customer Service for E-Commerce, 8 Hours a Day, Long Term

Hewlett Packard

Sep 2011 - Oct 2012 (1 year, 1 month)

As a customer service representatives I had to answer questions and resolve problems. When a customer calls and has an issue that needs to be handled, I will usually open the customer’s file in the company’s computer system. Representatives use this information to solve problems and may also make changes to customer accounts, such as to update an address on file or cancel an order.