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hyderabad, india
It's currently 5:35 AM here
Joined November 19, 2013
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Jigar V.
@jigarv22
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hyderabad, india
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Senior Technical support Analyst / helpdesk Support
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Experience
Senior Technical support Analyst
Aug 2013 - Present
• Pro-actively work to build cross discipline experience and increase knowledge through working with other engineers and technicians.
• Execute implementation work assignments to appropriate standards and quality systems.
• Report progress and technical problems to project and supervisor.
• Act as a service professional with customer care responsibility.
• Executes test work assignments to appropriate standards and quality systems.
• Executes documentation work assignments to appropriate standards
customer support, UK
Jun 2013 - Aug 2013 (2 months, 1 day)
Technical support Executive
Jan 2011 - Jan 2013 (2 years)
Troubleshooting and resolving complex technical issues. Providing quick response and resolution of customers query according to the service level agreement.
• Troubleshooting hardware, application (bespoke) software and resolving operating system related issues. Provide remote support to customers.
• Day to day duties include but not limited to working with user accounts (creation, modification, deletion etc.) and working with group policy management to grant access rights and permissions to resou
Education
Masters in Business Information Technology
(1 year)
B.E. Computer Science
(3 years)
Diploma in Computer Science
(3 years)
Qualifications
Microsoft Certified Technology Specialist
Microsoft
2012
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