Janice P. Profile

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$19 USD / hour

brooklyn,

united states

$19 USD / hour

It's currently 2:49 PM here

Joined November 26, 2012

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Janice P.

@jpjp713

0.0

(0 reviews)

0.0

$19 USD / hour

brooklyn,

united states

$19 USD / hour

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Repeat Hire Rate

Customer Retention/Service Mgr Freelancer; chat support, ticketing, phone support

My main job currently is working full-time for a VC near Grand Central ([login to view URL]) where I maintain a few of his ecommerce businesses. I have a BA in sociology that I completed in only 2 years, & I meld that with my 5+years in B2C & B2B sales and customer service to make your customers happy. "Happy customers" are synonyms for "returning customers." :)

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Experience

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Jan 2009 - Present

Provide customer service via phones, chat, & ticketing for tax website support for a site w/ $3M+ revenue; also responsible for disputing chargebacks, manual writing, and giving end-user feedback for new product launches. Knowledge of pulling IRS forms.