## BIO
**EDUCATION North Carolina State University**
Master of Science in Technical Communication, December 1999, GPA: 3.75
**University of North Carolina at Chapel Hill**
Bachelor of Arts in Secondary English Education, May 1996
GPA: 3.15 Education GPA: 3.95 English GPA: 3.35
Honors: Deans List, Rotary Scholar, New Bern Civitan Scholarship
**EXPERIENCE Professional Information Developer,** IBM, Research Triangle Park NC, July 1999-present.
· Write, review and edit Quest documents, proactive e-mail and online help
· Test and evaluate IBM web sites for usability
· Create writing standards for eTSO
· Evaluate and educate eTSO authors
**Web Designer and Developer**, IBM, Research Triangle Park NC, August 1998-present.
· Wrote, edited, coded and maintained copy for IBM Web sites
· Tested and coded IBM Web sites
· Performed competitive analyses for IBM Web sites and prepared status reports on findings
· Worked on redesign of several IBM sites
· Managed several databases, including Java feedback database and Java tips database
- Answered questions posted to databases
- Fixed reported errors
- Produced reports on feedback and errors
- Reviewed, edited and coded Java tips
**Standards Production Coordinator**, ISA, Research Triangle Park NC, January 1998-August 1998.
· Coordinated the production of ISA's standards including scheduling, proofing,
production and inventory management of standards in print, CDROM and online formats
· Revised industry standard documents from committee drafts to official ISA
publications
· Researched, designed, wrote and produced handbook articulating ANSI submittal procedures
· Revised and finalized the Manual of Procedures for Standards Department
· Wrote, coded and uploaded press releases for Standards Department Web page
· Composed descriptions for print and online catalogs
· Bid, negotiated and contracted outside production services
· Performed English to Spanish and Spanish to English translations
**Office Manager**, Advanced Information Consultants, Durham NC, March 1997-January1998.
· Produced instruction and user manuals
· Prepared and analyzed monthly statistics and reports
· Interviewed and participated in hiring process of prospective employees
· Performed online searching and data retrieval
· Supervised processing of client data
**Director of Certification**, Information Systems, Securities Education Institute, Chapel
Hill NC, October 1996-January 1997.
· Coordinated grading/certification of 26,000 clients
· Created organizational policies to simplify certification process
· Advised compliance officers regarding status of clients
· Supervised and trained part-time employees
· Provided technical support
**Student Teaching**, Chapel Hill High School, Chapel Hill NC, 1995.
· Taught four sections of senior British literature
· Developed daily lesson and unit plans
· Developed writing workshops and cooperative learning groups
· Proofread and edited student papers
**ACTIVITIES Newsletter Editor, Senior Member, Society for Technical Communication,** August 1998-present.
**Board Member, Triangle Beagle Rescue of NC,** June 2001-present.
· Plan, design and write online and print newsletters, public relations pieces and marketing media
· Set policies and procedures to help ensure fulfillment of rescue mission
· Plan and organize fundraising events, adoption events and community outreach programs
· Manage and mentor volunteer base of 50+ people
· Recruit and train new volunteers
**Student North Carolina Association of Educators**
President 1995-1996, Membership Chairperson 1994-1995
· Composed advertisements and designed publicity
· Planned meetings and scheduled guest speakers
· Organized membership drives
**SKILLS ** Proficient with communication, word processing, spreadsheet and database programs
**Proficient computer skills:**
I have extensive experience with both IBM and Macintosh computers using word processing, database, spreadsheet, presentation, organization and communication packages, including, but not limited to:
Microsoft Word
ClarisWorks
WordPerfect
TextPad
Access
Excel
Power Point
OrgPlus3
Quicken
Hyperstudio (educational presentation software)
Netscape/AOL/Microsoft Exchange/Novell GroupWise
Lynx (text version of the World Wide Web)
Pine/Elm/Zmail/Pegasus/Netscape Mail/Outlook/Lotus Notes
Pico
ACT!
Microsoft Schedule
Hotdog
Home Site
FrameMaker
Claris Draw
PageMaker
PhotoShop
SnagIt
Microsoft FrontPage
Microsoft Publisher
Adobe Acrobat
Macromedia DreamWeaver
**Other computer skills:**
Technical writing\---|User and Instruction Manuals, Proposals, Software Documentation
Desktop publishing\---|Brochures, Newsletters, Manuals, Presentations, Reports
HTML design
## Area of Expertise
Technical writing\---|User and Instruction Manuals, Proposals, Software Documentation
Desktop publishing\---|Brochures, Newsletters, Manuals, Presentations, Reports
HTML design
