Mary Ann B. Profile

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$5 USD / hour

quezon city,

philippines

$5 USD / hour

It's currently 1:35 PM here

Joined June 11, 2013

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Mary Ann B.

@mickey13anne

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(0 reviews)

0.0

$5 USD / hour

quezon city,

philippines

$5 USD / hour

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Customer Service and chat support expert

Aspiring to share my talents and key competencies to my clients and provide them the best quality service. Below is an overall summary of my valuable work experience: • Virtual / Personal Assistant • Customer Service • Live Chat Support • Admin Assistant • Email Support • Phone Support • Web Research and Data Entry • Telemarketer I am self-motivated, willing to be trained, detail-oriented, quick learner, productive, and multi-tasker. In addition to that, I have very strong communication skills and speak English fluently.

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Experience

Binary International

Feb 2014 - Feb 2017 (3 years)

• Answer incoming calls and address customer’s concern in a highly responsive manner • Provide accurate and detailed information to callers • Schedule and maintain appointments for a specific individual and organize meetings • Support and provide superior service via phone, e-mails and chat

Splashmenu

May 2013 - Jan 2014 (8 months, 1 day)

• Troubleshooting and fixing customer’s problem via chat, support tickets, forums and emails • Effectively deal with job stress, angry and upset customers • Apply the proper email etiquette to satisfy various customer situations • Creating customers login details • Creating reseller websites using WP and other tools

Pacifichub Corporation, Ortigas Center Pasig City

Jun 2008 - Jan 2013 (4 years, 7 months)

• Monitor, listen, record and evaluate Call Center Agent’s phone calls based on a set of specific criteria or guidelines to improve customer satisfaction. • Provide instant feedback to Officers/Supervisors so the mistake will not be repeated or give recognition for success of the call regarding the agents performance. • To ensure quality of work by listening and evaluating agents phone calls everyday.