Esther S.

Elevating Virtual Experiences! If you are an individual or a business owner looking to maximize your time and productivity, you are welcome to the right profile. I am Esther, a seasoned freelance Administrative Specialist and Customer Support Agent, a tech-inclined and multi-skilled Professional Customer Service Specialist with 5+ years of experience, skilled in conflict resolution and communication. Increased customer satisfaction by 40% in the previous role and successfully trained a team of 5 new customer service representatives. I possess a growth mindset and do not need to be micro-managed. I seamlessly blend meticulous data management with administrative tasks and top-notch customer care. I have a very sharp eye for detail, and I swiftly organize and input data, ensuring accuracy and consistency. Beyond that, my friendly and proactive customer support skills enrich interactions, leaving my clients/customers impressed and satisfied. Let's collaborate to streamline your data and enhance customer relationships! I possess a growth mindset and do not need to be micro-managed. I speak very fluent English Language and this helps me communicate effectively with clients and team members. I seamlessly blend project management with top-notch customer care. I have a very sharp eye for detail, and I swiftly organize my tasks, ensuring accuracy and consistency. Beyond that, my friendly and proactive customer support skills enrich interactions, leaving my clients/customers impressed and satisfied. Let's collaborate to streamline your data and enhance customer relationships! MY AREA OF SPECIALIZATION AS A TOP - NOTCH VIRTUAL ASSISTANT INCLUDES: All Administrative Tasks Customer Support (Email, Phone, and Live Chat) Appointment Management Email and Calendar Management PREMIUM TOOLS that I am proficient with include; Google Suite, Microsoft Suite, Zoom, Zoominfo, Skype, Acuity, Mailchimp, Slack, Calendly, Hubspot, Zoho, Zendesk, and others that I can learn within a short time. Time Zone is not a barrier at all. I am available right away for an interview and look forward to doing business with you I look forward to doing business with you Best Regards Esther Sikuade