Osasona I.

A result driven Customer Support Specialist with 5+ years experience, and a proven track record in troubleshooting, problem solving, and delivering quick problem resolutions. Exceptional in providing customer service through various channels, including Live chat, Email and Social media platforms. Known for ensuring an outstanding customer experience through efficient communication, Excellent interpersonal skills, Time management, and effective personalized assistance to customers. EXPERTISE IN: ● Live Chat support ● Email Handling and Support ● Appointment Setting ● Ecommerce Store management ● Social media management and customer engagement ● CRMs tools : Hubspot ( Setting up Ticket,Customer feedback, Report and Analytics), Freshdesk, Zendesk,Gorgias, Salesforce, Zoho CRM, Slack, Teleforce, Intercom, etc. ● Workflow tools:: [login to view URL], Asana, Zapier and Trello ● Appointment settingtools: Calendly, Google calendar, Picktime and Acuity. Email Marketing tool: Chimpmail. Google suit, Microsoft Teams, Zoom, Loom,Google spreadsheet. ● Email and Inbox management. I’m available to work Immediately.