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bucharest, romania
It's currently 12:49 AM here
Joined September 17, 2012
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Alin-Paul P.
@paul8806
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bucharest, romania
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Technical Consultant
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Experience
Work experience
Feb 2008 - Present
Senior Process Associate & HR Catalyst (Genpact Romania-current)
Dec 2012 – present
SENIOR PROCESS ASSOCIATE:
- Attending outbound calls with the process client and the Level 2 support teams
- Creating and maintaining SOPs.
- Training new agents for SAP basics and administrative transactions.
- Creating and maintaining an internal technical knowledge base containing procedures and service templates.
- Prospecting and identifying potential ITS customers for our company
- Comprehend customer’s q
Education
Journalism and communication
(5 years)
Qualifications
CISCO CCNA
2011
ITIL (in progress)
2012
Expertise
2012
- Graduated Journalism and Communication Media, 3rd year, University of Bucharest
- High school graduate from "Hyperion" high school of Bucharest
- Java Developer ; LINK Academy – in progress
- Customer Care/technical formation during working for Tech Team Global SRL ,Iristel Romania, IBM Romania
- CISCO CCNA networking courses (Exploration)
- Active Directory Rights Management (IBM internal certification)
- Digital IBM-er (IBM internal certification)
- Graduate of "EDU Entrepreneur", the 2010 edition summer school
- PR and Mass Communication Media formation at the University of Bucharest - DALF B2 ( Berlitz Certified)
- 2 times winner of “Olimpiadele Comunicarii”/Communication Olympics -PR contest 2008 and 2009 editions
- Winner of "Promoting Romania" 2007 contest, followed by participating to a training organized by the European Commission in Bruxelles, regarding the absorption of European non-disbursement funds
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