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Sspeak2me

Virtual Assistant

Username: salespeak

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Location: Manila, Philippines

Member since: June 2009

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Portfolio

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Résumé

Experience

General Admin Back Office Support

Apr 2012 - Jul 2012 (3 months)

Mobilezapp Apps, Inc.

Inbound/ Outbound Phone Support, Appointment Setting

Customer Service Representative

Sep 2011 - Jan 2012 (4 months)

Macys.com

Retail Sales/ Order Processing<br />Assist Customers in finding products that match their needs<br />Answers questions about products, its availability, value and features<br />Post Sales Support on shipment status, return and exchange processes

Technical Support Representative

Sep 2010 - Mar 2011 (6 months)

Microsoft Zune

Customer Support<br />Providing basic technical troubleshooting steps for Media Player Platform<br />Assisting Customers on set up and installation requirements of Media Player <br />on Customer's Computers<br />Updating Customers on Products and Request Status<br />Answering Customer's queries on account charges and on billings<br />Processing refund request, courtesy credits, and payment<br />Updating customer's account, charges and payment method

Marketing Associate

Oct 2009 - May 2010 (7 months)

MRI Depot, Inc.

Calling and Identifying decision makers / Directors in charge of imaging equipment <br />Providing informational specification sheets, literature and marketing materials Via fax or email as requested and as required of clients<br />Collecting buyer's referrals and sellers equipment, Specification Equipment Sheet <br />Updating database of Customer's information

Collections Specialist

Jun 2006 - Jul 2007 (1 year)

People Support Philippines, Inc

Collecting money owed on past due accounts using the telephone and by online payment processing<br />Arranging for repayment, updating payment records, advising debtor regarding action steps on particular overdue account<br />Completing appropriate system documentation for customers account

Auto Transport Sales Representative

Sep 2005 - May 2006 (8 months)

Support Save Solution, Inc.

Responding to incoming Customer's phone calls and inquiries by providing product or service information and closing service orders<br />Processing orders, payment and preparing entry to database<br />Ensuring customers understanding of contract information after closing service sales

Education

Bachelor of Science in Biology,

Far Eastern University

1997-1999

Secondary education

1984-1997

Publications

VA or Online Marketer

sspeak2me

http://sspeak2me.wordpress.com/2013/02/19/virtual-assistant-or-online-marketer-3/