Core Competencies
• Good communication and interpersonal relation skills
• Strong ability in providing excellent and pleasant customer service
• Ability to meet operational deadlines
Management Profile
Highly accomplished professional with diverse experience poised to solid background in Operations to excel within the Business Industry. Offer outstanding team leadership, exceptionally organized and disciplined. Possesses well-developed interpersonal skills and the ability to direct others in a supportive and cooperative team environment. Business Development expertise; coordinate with management and cross-functional teams in the execution of daily task and functions. Generate and maintain records or reports and comply with all administrative policies and regulations.
Education:
Collegiate B.S. Nursing (2nd Year)
Brokenshire College, Davao City
2004
B.S. in Commerce Major in Marketing
Notre Dame of Marbel University
1999-2003
Vocational Medical Transcription (6 months)
Davao First Medical Transcription Center Corp.
Davao City
Finishing course for Call Center Agent (100 hrs.)
JIB e-academy
Davao City
Seminars / Workshop
• Trainers Training Program(TESDA)
Davao City –November 2007
• Leadership Development Program
(Team Leader Training)
Davao City- October 2006
• Unilever Sife-Phil’s. International Exposition
Iloilo City-2003
• 1st Mindanao Area Management Convention for the youth
General Santos City-2003
• 1st Region XII Consumers Congress
Koronadal City-2003
• Career Development Seminar Workshop
Lake Sebu, South Cotabato-2001
• Marketing Strategies and Opportunities Adaptive to Global
E-commerce Challenge
Koronadal City- 2001
• Seminar on Accounting System
Koronadal City- 2001
Extra Curricular Activities
President Junior Philippine Council of Management
Mindanao Area-2003
Vice President Junior Philippine Council of Management
Region XII-2003
Vice Chairman Constitutional Committee (JPCM)
Mindanao Area-2003
Awards / Citation
1999 Lourdes R. Quisumbing Values Awardee
Koronadal City
2003 Most Outstanding Junior Manager in Mindanao
General Santos City
2003 4th Placer Quiz bowl Competition-Unilever International Exposition
Iloilo City
Work Experience
Business Development Manager/CC Operations Manager
DFTCC- QualiServ Contact Solutions
J.P. Laurel Ave., Davao City
January 2008- Present
Duties & Responsibilities:
Investigate the economic conditions surrounding of small business activity such as industry trends and competition.
Served as the Representative of the company to U.S.A and Asia Clients.
Conducted extensive market research prior to starting up of the business and continue gathering information throughout the life of the business.
Prepared a detailed business plan not to lose sight of goals and objectives.
Secured sufficient financial resources for future development or expansion.
Contacted professional advisors such as an accountant, banker and/or lawyer to provide expert information about the business.
Network with other small businesspeople; establish a support group.
Attended workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
Adopted a team approach; work with others in pursuing common goals.
Understand the skills and qualities we bring to the business.
Developed a situation analysis of the company including its strengths, weaknesses, opportunities and threats to assist in the development of a strategic plan for the future of the business.
Call Center Operations Manager/ Confirmation Manager
DFTCC- QualiServ Contact Solutions
J.P. Laurel Ave., Davao City
November 2006- January 2007
Duties & Responsibilities:
Supervises 3 Team Leaders, 3 Team coaches & Confirmation officer.
Plans, directs and controls all campaigns under my area of responsibility, instills discipline and professionalism in all levels and ensure all personnel to deliver the desired sales result in accordance to pre-agreed plans.
Designs, recommends, reviews and improves operational systems, process and policies in support of corporate vision, mission and objective and makes appropriate communication to management for possible adoption and approval.
Prepared plans and operational budget and programs of activities in relation to the campaigns being handled or to be handled.
Reviewed current campaign requirements such as but not limited to leads and lead generation, promotion and freebies offered to clients.
Prepared staffing, training and recommends subordinate staff for possible promotion and disciplinary action when warranted.
Conducted preliminary interview of potential candidates as candidates for possible employment.
Represented the Company when so designated on Marketing meetings, Company promotions and related activities.
Conducted campaign analysis and submits to management with the appropriate attachments.
Prepared summary of production/sales performance in relation to established forecasts and conducts analysis as to the Team’s contribution to operational profitability.
Branch Operations Supervisor
Dimsum Diner- Ilustre, Bajada, Sta. Ana & Gaisano Mall Branches
Davao City
May 2005- August 2006
Duties & Responsibilities:
Supported subordinates in groups ranging from 10-15 employees.
Communicated activities and plans to staff.
Overall in-charged of the store from marketing, staffing, budgeting and payroll.
Participated in special projects.
Monitored quality service and provide feedbacks or corrective action.
Work with the store strategy issues.
Interviewed new hires
Branch Operations Supervisor/ Training Officer
Dimsum Dinner- Cagayan De Oro Branch
Cagayan De Oro City
August 2005
Branch Operations Supervisor/ Training Officer
Dimsum Dinner- Butuan Branch
Butuan City
December 2005
Duties & Responsibilities:
Managed the Delivery and Development of training for the staff including training materials.
Training development and training delivery.
Coordinated training facilities.
Interviewed new hires
Developed long-term training strategy including ongoing needs assessment and feedback from quality monitoring processes.
Assisted Store openings.
Personal Information
Nickname : Rye, Ry or Yhan
Place of Birth : Davao City
Civil status : Single
Hobbies : Computer and internet surfing, creative writing, stage play
Directing, Setting up small business
