VIJAY SAREEN
SUMMARY
A Bachelor degree in Computers backed up with strong academic background. IT professional with overall experience of 7 years & 5 years of experience in Active Directory services and Domain Administration. A seasoned professional, who can handle project and can manage team to produce results within a given deadline.
CERTIFICATIONS
Microsoft Certified System Engineer (MCSE)
A+ Certified (Comptia)
PROFESSIONAL EXPERIENCE
Period: July 2004 - Till date
Company: CONVERGYS IINDIA LTD.
Designation: Sr. Technical Lead in Directory Services team for Microsoft.
Job Description:
• Presently I am handling a team of escalation engineers who provide the second level support in Directory Services.
• Being a Technical Lead since Feb 2005, my job includes handling a team of Support engineers and providing them Floor Support, as and when required.
• Beside Floor Support, I also manage their cases i.e. every incident call is documented into a common database named Clarify. My job is to Review those Documented cases Technically and add further action plan to the case for quick resolution
• Every Month I am responsible for conducting a Knowledge Measure to test the minimum skill set of an engineer, and the Knowledge Measure topic can be any technology we support in our Specialty.
• After being promoted to a Senior Technical Lead Position in May 2006 , I am not only attached to a single team but to the entire Specialty , Hence now I responsible for overall Engineer development therefore Technical Triages , Training and Knowledge Measure for every Engineer in the Active Directory Specialty is part of my profile.
• Reviewing non-solution delivered cases which are more than 30 days and providing action plan, identify the bottom performers in every team. Discussing team’s performance on a weekly basis with the clients on the conference call. Identifying issues which are top call generators.
• Technically we support all servers beginning from Windows NT till windows 2003 Sp1 R2 & windows 2008..
• Being Involved with Active Directory, Domain administration, Domain creation, Rebuilding a domain, child Domain and trees in a forest are all part of our Support Boundaries.
• We work on Trust Issues like Forest trust, External trust, Shortcut Trust and Realm trust as well.
• We work both on Advisory Cases and Break fix where customer may be seeking an advice or something is broken in his environment.
• Few things we deal on daily basis are Demotion and promotion of domain controller via DCPROMO command, Handling DNS and DNS zones (Active directory integrated , primary , secondary , stub , forwarders , conditional forwarders)
• We also deal with Replication issues involving Active Directory replication and file Replication, Few common Scenarios and Secure Channel breakage, Lingering Objects, RPC errors, time difference, access is denied and also for FRS like event id 13508, 13568 journal wraps.
• We also deal with DFS and DFSR, troubleshooting in terms of replication and building structure from scratch.
• We deal with all kind of permission issue both NTFS and Share permissions.
• Group Policy Troubleshooting like SCECLI 1202 errors or other USERENV errors are commonly supported.
• We also deal with system state backup and restore both Authoritative and Non-Authoritative.
• Time sync issue involving PDC unable to sync time with external source are some common issues.
• We support Terminal server and Terminal server licensing also in relation with Citrix as well.
• LSASS errors and disaster recovery is a part of our profile.
• We also support User profile like roaming, local, mandatory and TS profiles.
• Domain migration via ADMT from WinNT domain to Win2000 or WIN 2003 or WIN 2008 is a common call generator.
• We also support Domain Rename issues and problem related to domain Rename
• Common issue involving Kerberos errors like event 4 or 11, taking LDIFDE dump, fixing conflicting Service Principal Names issue are also supported.
• LDAP queries both via LDP and command like LDIFDE, importing and exporting object from active directory and using bit of CSVDE is supported.
• The Support Boundaries are huge and call can come for any and every reason so scoping the case in one prime objective when we start working on the case.
Period: June 2002 – Feb 2004
Company: vCUSTOMER
Designation: Technical Support Engineer
Job Description:
Providing technical support on all kind of issues related to operating system, preinstalled software’s and networking to HP/COMPAQ Laptop users in USA.
Educational Qualification
Bachelor of Computer Applications (Kurukshetra University)
Training Programs Attended
Training programs conducted by Mentors from Microsoft for Directory services.
