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Please create a Picture diagram to include on a website for Returns.

Status: Closed
Prize: $50
Entries Received: 2
Winner: Angelilu

Winner

Contest Brief

We need a simple picture to show how a customer can get a refund on https://www.jungle.com.pg/

We only return faulty or defective items on Jungle so need steps. We want something bright and fun. Please look at site and see what you can come up with. I've attached 2 examples of images - this is not our process but an example only.

Our refund policy is as follows:
Any disputes relating to any goods or services ordered on the Platform, is a matter between the relevant Customer and Vendor.

A Vendor will have in place processes and procedures to receive, manage, record details in a centralised place and respond to complaints, refunds and claims under warranties or otherwise.

A Vendor will report to Us upon request, details of any dispute, warranty claims, complaint or other transaction if and when requested by Us.

Vendors must ensure that they comply with the Vendor Warranty Community Standard in receiving, responding to and addressing complaints, claims, warranty claims, refund requests and other lawful requirements relating to the Vendor and its activities.

Where the Vendor does not comply with the Vendor Warranty, then it will ensure either a full refund is given to the Consumer; a replacement of the goods is provides; or another fair and reasonable outcome is achieved for the Consumer.

All complaints and refund requests must be responded to within a reasonable time.

No refunds or repayments of the Jungle Fees will be provided under any circumstances, except in the case of charges being not in accordance with the Fees and Charges.

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Winner

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Employer Feedback

“@Angelilu won the contest on 5 April 2021”

liwwil, Australia.

Top entries from this contest

MMSimon Kenya

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Public Clarification Board

Neeldoshii
- 3 years ago
working on it almost about to complete
- 3 years ago
1. Contest Holder
  - 3 years ago
  Look forward to receiving it - please see my updated comment above.
  - 3 years ago
Contest Holder
- 3 years ago
Hi everyone, can you please update the process to have following steps:
-Purchase item on Jungle and receive item via collection from Vendor or delivery to you
-Discover item you purchased from Jungle is broken or faulty.
-Take a photo of the item showing that it is broken or faulty
-Contact jungle via Customer Support and provide proof of purchase and photo evidence and request a replacement
-Jungle will review the Customer's request
-Jungle will then either:,
1) Arrange a replacement item, Jungle credit or refund.
2) Deem the item to be suitable and not broken or faulty.

I would like to finalise in 24 hours please.
- 3 years ago