Director, Customer Advocate PMO - Internal Platforms

Full Job Description

Our mission:

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team:

We are a rapidly growing and focused product team building the most popular job site on the planet. Every month, over 250 million people count on Indeed to help them find jobs, make it easy to apply, research companies, and connect qualified candidates to their job openings. With product teams in Austin, Tokyo, Seattle, San Francisco, Singapore and Hyderabad, we are improving people's lives all around the world, one job at a time.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentives, an open Paid Time Off policy, and many region-specific benefits.

San Francisco Bay Area Base Salary Range: 216,000 - 284,000 USD per year

Your job:

You will be the first Director, PMO Customer Advocate in the Internal Platforms group at Indeed. Internal Platforms is the global set of teams at Indeed that provide products, services, expertise, and embedded help to make teams across Indeed be more effective at achieving their objectives. Our customers are all of Indeed’s business areas, from user-focused business groups like Enterprise Employer, SMB Employer, and Job Seeker, to functional groups like Marketing, Finance, Sales, and HR. Our offering includes core platforms such as billing and payments, CRM, email and messaging, login and identity, run time infrastructure, the developer stack, data pipelines, and analytics tools. We believe that "We are successful only when our [internal] customers are successful."

You will be a strategic partner to the leadership team of one of Indeed’s business areas, deeply understanding their strategy, listening to their needs, and helping them to achieve their business goals. Your customers are the VP's and the SVP's of the business, though you will feel like a member of the team, working for the General Manager/SVP, embedded to ensure alignment of Internal Platforms to their strategy. Your work will have a material effect on the success of their business.

You will be a champion for your customers’ interests and will influence the strategy, roadmap and operations of Internal Platforms. You will work with Platform Group Managers and team leads to set priorities for our people and products. You will use your skills to manage divergent opinions, divergent technical perspectives, and to influence the roadmap of a team of 900 people (and growing).

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Project ID: #27664197

About the project