Ahmed H. Profile

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$5 USD / hour

alexandria,

egypt

$5 USD / hour

It's currently 12:49 AM here

Joined August 27, 2020

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Ahmed H.

@ahendawy87

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(0 reviews)

0.0

$5 USD / hour

alexandria,

egypt

$5 USD / hour

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Customer Service Executive

• Problem-solving skills • Decision making ability • Organizational skills • Procedural mindset • Ability to prioritize • Understanding of quality management principles • Leadership • Team work and networking • Accounting Skills • COPC Certification (Jan 2016) - COPC Inc. is a global consulting, training and certification company that helps organizations improve their customer experience operations. COPC Inc. is a global consulting, training. -Contact Center Assistance Manager (Back Office Team) [login to view URL] • August 2016– July 2019 Contact Center Billing Team - [login to view URL] • Feb 2014 – Nov 2014 (Contact Center Agent- AT&T Account) - [login to view URL] • August 2010 – Sep 2013

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Experience

Cleveland Clinic Abu Dhabi

Nov 2014 - Jun 2019 (4 years, 7 months)

• Checking the database for available preferred schedules to meet patient’s first choice for dates and times.. • Collecting insurance and demographic information and updates the system as needed while the patient is still on the phone. • Ensuring insurance eligibility and determines if patient requires financial counseling and proactively refers patient to a Financial Counselor • Managing patient referrals and reschedule requests from the clinic.

Education

Bachelor of Commerce

Alexandria University,

Egypt

2004 - 2010

(6 years)

Qualifications

COPC

2018

• Microsoft Office • Accomplished professional communication skills from LGL training center. • COPC Certification (Jan 2016) Epic Software Training: - Cadence (scheduling application) - Resolute Professional Billing. - Hospital Billing. - CRM (Customer Relations - • Mubadala TAWASOL (September 2015) • Attended EDU-Egypt training program.