IT firm based in Mumbai- India
Mobile App Developement.
Currently Managing a company dealing in
Web Designing and Development
Mobile App Design and Development
Digital Marketing SEO Services
Testing and Operational Support
Hosting & Maintenance
Data Management & Monthly Support
I worked for 10 years in Banking sector for client like Citibank,Chase, Capitalone & Gulf Banks.
My core responsibilities were
Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio.
• Capacity of managing a group of over 50 managers and collectors.
•undertakes administrative projects and coordinates activities in support of organisational objectivesresponds to inquiries concerning services provided and related information access policies and procedures
• prepares and reviews submissions and reports concerning the organisation's
activities• collects and analyses data associated with projects undertaken, and reports on project outcomes
profile ( Risk Management & Deliquency of Personal Loan portfolio for WEST region - India).
Understand the impact of this customer to your business. Both in terms of size and cash flow.
Generating reports to higher management in terms of daily milestones & cash recovery.
Maintaining and meeting the set targets of Roll forward and roll backward ratio.
? Training & Coaching the new hires.
? Analysing & Manging Team performance report .
? Motivating the Team Members.
? Guiding the underp
Bilkish Associates Pvt Ltd
Sep 2006 - Jul 2008 (1 year, 10 months)
Job Title : ZONAL MANAGER (September06-July 2008)
Job profile ( Recovery/Risk Management of Expats Customers, Credit Cards & loans)
o Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio.
o Capacity of managing a group of over 50 managers and collectors.
o undertakes administrative projects and coordinates
Project Manager Chase Collections
Zenta Technologies Pvt Ltd
Apr 2003 - Jun 2006 (3 years, 2 months)
Job Title : Customer Relationship Advisor (April 03-May 04)(capital one)
? Collections for past due and overlimit credit cards.
? Maintaining good call quality with productivity.
? Analysing Credit history & Offering best financial solution.
? Coaching of On Job Training Advisor's in the Team.
? Awarded as the " Best New Hire" ( September 2003)
? Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team--
India 2002 - 2003
Awarded as the “Star Performer”for best Flow rate
Awarded as the “ Star Permorfer Oct 2009”for best Flow rate
Certified for Excellence in Advisors Productivity
Zenta-Chase Collections Project
Certified for Excellence in Advisors Productivity for ( December 2003 till May 2004)
Voice of the Customer in August 2003 from Hampton Quality Team—NCO
Zenta Technologies ltd
Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team—NCO
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Preferred Freelancer Program SLA 1 84% US English 1 82%