Nobin M.

• State Head with over 14 years of diverse experience in Training & Development, Academic Services, Operations Management, Human Resource Management, Public Relations, and Customer Service • Resourceful in providing leadership, direction, and effective solutions for employee relations issues at all levels • Pivotal in contributing to the development of HR department goals, objectives, and systems • Skills in taking ownership of customers’ issues and following problems through to resolution • Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores; proven track record of resolving and reducing customer complaints and meeting customer service level agreements • Spearheaded entire gamut of activities including assessment of staff performance, mentoring, counseling new entrants, motivating employees, implementing internal communication programs and monitor the effectiveness of the same • Skilled in monitoring the delivery of high-quality customer experience, elevating customer satisfaction, while adhering to SLAs and managing cost-effective operations • Possess skills in discussing emotional, social and physical issues that come from life stresses, or from issues arising from work or family problems • Expertise in easily collaborating with people of diverse backgrounds, cultures, and professional levels; strong analytical, interpersonal and organizational skills