Ivr jobs
I need a comprehen...for an experienced tech consultant who can not only advise but also assist in setting up both FreePBX and Asterisk servers. 2. Custom Bot Development: The bot should be responsible for calling, receiving, and monitoring calls directly from the software with features such as: - Automated call routing - Call recording - Call analytics - Call forwarding - Interactive Voice Response (IVR) - Real-time call monitoring Ideal skills would include a deep understanding of VOIP technologies, especially FreePBX and Asterisk. Familiarity with custom bot development for telephony systems and call routing protocols would be a major plus. Your expertise will help shape our telephony infrastructure, providing high functionality and increasing call handling e...
...seamlessly with a leading reservation platform. Here are the specifics: - Implement an Interactive Voice Response (IVR) system to guide callers through making reservations. - Design the IVR with user-friendly menus to streamline the reservation process. IDEAL SKILLS: - Proficient in 3CX system configuration - API integration expertise - Experience with reservation platforms (, Airbnb, Expedia) - Knowledge of IVR systems - Understanding of call routing procedures based on business hours PROJECT GOALS: - Create an efficient auto dialler system - Ensure a seamless connection between 3CX and the reservation API - Deliver a high-quality caller experience through the IVR I'm looking forward to working with someone who can efficiently integrate these techn...
Icelandic IVR recording project: 1. Number of people: 28 people 2. Recording content: 2 people have a free conversation. Each group of recording lasts about 2.5 hours, and the topic changes every half an hour. Topics are similar to work, family, travel, etc. The speaker needs to call the IVR server through his mobile phone when recording. 8k，16bit 3. Personnel requirements: Half and half men and women, ±5% fluctuation, Age: 18-30 years old 45% ±5%; 31-45 years old 45% ±5%; above 45 years old: 10% ±5% 4. Recording environment: quiet indoor environment Rate: $60 per person; $120 per group. Please note that this rate includes international phone call fees. Transcription: Online transcription of long audio conversation data, adding specific modal par...
...voice artist with expertise in creating professional-sounding British English IVR (Interactive Voice Response) recordings. The IVR system will be used in a hospitality setting, requiring a sleek and professional tone. Though there are no specific phrases to be included, it’s crucial the recording sound authentic and matches well with the nature of a high-end hospitality business. Ideal skills and experience for this role include: • Proficiency in British English • Proven experience in IVR recording, ideally within a hospitality context • Ability to effectively convey a professional tone • Excellent pronunciation and articulation skills Your creative input will be valued in creating a smooth, user-friendly IVR experience for our cl...
...my cloud-based call center capabilities and need a freelancer to implement an Interactive Voice Response (IVR) system that seamlessly integrates with my website data in real time. This integration must support efficient call routing and provide my team with immediate access to relevant customer information. **Essential Features:** - Implement an IVR system - Real-time website data integration - Call recording and monitoring functionalities **Ideal Candidate Skills:** - Proficiency in cloud-based call center technologies - Experience with IVR systems - Knowledge in real-time data synchronization - Expertise in system security and data privacy **Project Requirements:** - Configure IVR to improve customer experience - Ensure robust and secure real-time data f...
I'm seeking a skilled professional to build my IP telephony on a Linux server. The core functionali...required include managing both outgoing and incoming calls. The successful candidate must have: • Prior experience and strong proficiency in Linux server administration and IP telephony setup. • The capability to implement an Interactive Voice Response (IVR) system for all incoming calls. The scope includes: - Configuring the Linux server for IP telephony - Implementing the IVR system - Testing the system to ensure it’s functioning correctly Ideal freelancers should have proven experience in similar projects, particularly with IP telephony and IVR setup on Linux servers. They should also be able to provide suggestions for best practices and en...
...I require a skilled individual to rectify my issue with no sound on both internal and external calls on my FreePBX installed Docker. The following are my key requirements: - You will need to troubleshoot and fix both internal and external call configurations. - You should have working knowledge of certain FreePBX features, as I am currently using voice mail services, Interactive Voice Response (IVR), call recording, and video calls. call recording. - While I have not specified any particular requirements for the video call feature, a strong understanding and capability in this area would be beneficial. This task requires a freelancer with an extensive background in Docker and FreePBX configurations, excellent problem-solving abilities, and a keen attention to detail. This rol...
Hello, Greetings of the day. We are looking for Kashmiri Female Voice-over Artists. Details: Source Language: Hindi Target Language: Kashmiri Services: IVR Voiceover Target file - MP3/Wav Word count/Duration: Total 12300 words ( 2 translated scripts) Total no of resources/Artist: 1 Female If interested, kindly share your samples with charges. Looking forward to your bids!
Hi there, I'm in need of assistance to modify my Vicidial dialplan. The key changes I need...prioritizes certain calls. However, the basis for this prioritization hasn't been determined yet and your expert opinion is highly valued. Key skills and experiences: - Extensive experience with Vicidial dialplan modifications. - Understanding of different call routing strategies. - Ability to suggest optimal call prioritization methods based on business needs. - Proficient with creating custom IVR prompts. - Familiarity with modifying the agent’s screen for better user experience. Your task will be to provide a solution to prioritize calls and implement it within the existing system. Your advice is sought in deciding the best method to prioritize these calls. Looking fo...
...waits for IVR response. The IVR gives out a set of digits to be reverted for verification. Once verified, the bot needs to select certain options via keying in digits and wait for IVR. After specific options are selected by the bot, it needs to give out a set of digits to the IVR for processing. This set of digits should be read from a DB. Once it is processed by the IVR, the bot should disconnect. The bot should be capable of handling multiple outbound calls via different numbers or could work with multiple instances. Key attributes freelancers should possess for this project: • Experience in Voicebot development. • Exhibit knowledge in creating bots capable of handling a high volume of simultaneous calls • Proven track record in deve...
I require an expert to intricately customize features on FusionPBX. These include everything from the IVR menus, call forwarding, to call recording functionalities. The goal is to tailor the system to my specific needs. In terms of whitelabeling, I need someone capable of giving the system a unique identity. This involves changing logo and branding, as well as the user interface colors. We're currently undecided about the color scheme, and would appreciate any suggestions and expertise in this regard. Skills and experience needed: - Extensive knowledge of FusionPBX - Proven competence in software customization and branding - Strong grasp of UX design principles - Creative input on branding and color schemes.
I require assistance in implementing Odoo to streamline various aspects of my business. The modules in question include Sales, Inventory, Accounting, HR, and Automation for many major activities and integrations like IVR, external Field Service managemnet (Unolo), Whatsapp integration with customer whatsapp flow setup. The specifics for each module remain open for discussion, as I've not defined exact requirements yet. What's essential is that the implementation improves efficiency and enables accurate analysis of each business sector. Your bid should reflect your understanding of the necessary skill set for this task, which includes: * Proficiency in Odoo and its various modules * Efficiency in setting up systems for sales, inventory, accounting, HR, and automation in a...
I'm seeking a professional experienced in Interactive Voice Response (IVR) to provide an Arabic voice-over. I will provide a script for around 3 to 4 minutes with different lines. please share a sample of the download audio link and price + delivery time. Ideal candidates will have: - Experience with IVR voice-over work - Ability to speak and pronounce Arabic fluently - Capability to adapt style and tone according to project requirements - High-quality audio recording equipment I look forward to hearing your interpretation of our project.
Hello, Greetings of the day! We are looking for Hindi to Khasi Female Voice-over Artists. Details: Source Language: Hindi Target Language: Khasi Services: IVR Voiceover Target file - MP3/Wav NOTE- We need crisp studio-quality recordings and not home setup recordings. If interested, kindly share your samples with charges. Looking forward to your bids!
In this project, you'll customise my Asterisk/FreePBX Laravel Panel to encompass a CRM module, following a corporate and professional design. Key features I'm looking for: - Call Recording - Call Forwarding - Interactive Voice Response (IVR) - Call recording The CRM module should: - Sync contacts and call history - Track sales leads and opportunities - Generate reports and analytics for user-friendly insights The ideal candidate for this project should have demonstrable experience in FreePBX, Laravel, and CRM integrations. An appreciation for corporate and professional design aesthetics will be a significant advantage. Your expertise will ensure fluid functionality and seamless integration, thereby optimizing our business operations. Project will be paid in mileston...
I'm looking for an AWS expert to implement key functionalities to my AWS Connect project. This includes: - Setting up an IVR (Interactive Voice Response) system. - Implementing call routing and queuing. - Implementing LEX chat with AWS Connect My team of less than 10 agents will be using this system, primarily for customer services. Ideal Skills: - AWS Connect expertise. - Experience in call routing and queuing setup. - Knowledge of IVR systems. - Experience in facilitating customer service operations. Your effective solution should result in a seamless customer service experience.
I'm in need of a skilled professional who is capable of configuring a complex IVR system. The system should include the following: * Call routing based on the caller's location. This will ensure that calls are distributed efficiently according to geographical considerations. * A multi-level menu. The menus should be organized in a way that allows customers to navigate easily and effectively. * Voice recognition capabilities. It's vital to optimize customer interaction and call routing and therefore the system should recognize and respond to voice prompts. An expert with substantial experience in telecommunication systems and IVR configuration would be the ideal fit for this task. Knowledge in geographical-based routing and the creation of intuitive, multi-...
I am looking for a software developer who can create a VOIP calling software for international calls. The software should have the following features: - VOIP calling capabilities, allowing users to make international calls through the internet. - The software should support audio calls only, as video calls are not required. - text messages, IVR, multiple calling to Australia with one number for company - One of the primary features I need is call recording, allowing users to record their conversations. - Additional features such as call forwarding and conference calls are not necessary for this project. Skills and Experience: - Proficiency in VOIP technologies and protocols. - Experience in developing and implementing call recording functionality. - Knowledge of software developm...
I'm seeking a skilled professional to customize features on my Panasonic KX-HTS 824 Hybrid PBX system. Although I initially intended for call forwarding, voicemail, and Interactive Voice Response (IVR) to be programmed, I failed to specify. As such, I require a flexible individual capable of introducing diverse features as requested. Key skills and experience needed: - Proficiency with telecommunication systems: Understanding these systems will be integral to the task. - Experience with hybrid PBX systems: This particular experience aligns directly with my project. Prior work on Panasonic KX-HTS 824 will be a definite plus. In your application, kindly detail your experience specifically related to hybrid PBX systems. Past work is not necessary to include in the application; ...
We're in need of an Asterisk PBX expert capable of receiving text confirmation codes via SMS and converting them into multi-language voice IVR calls. Key Tasks: - Set up Asterisk system to receive SMS confirmation codes. - Convert the texts into voice IVR calls. - Ensure the system supports multiple languages/Libraries. - Forward calls to SIP trunk to a voice softswitch Ideal Skills and Experience: - Extensive experience with Asterisk PBX systems - Experience connecting Asterisk to SMS system to recieve the Text - Expertise in SMS/Text to voice conversion - Multi-language Library support capability - Background in telecommunication systems. In order to complete this project successfully, you should have a strong command of the Asterisk PBX system and solid exper...
...in search of a skilled developer capable of crafting an Interactive Voice Response (IVR) system. The objective is to have the developed code stored on GitHub or Bitbucket for accessibility to future developers. This ensures that the code can be reviewed, refined, or extended as needed. The initial focus of the IVR project is to synchronize with pharmacy software, starting with Liberty RX. However, there are plans to extend this synchronization capability to other pharmacy software such as RX30, Pioneer, and more. The envisioned IVR is straightforward in its functionality. It needs to seamlessly sync with the API key provided by the customer, allowing clients to input prescription numbers when called. The IVR should facilitate actions like activating a pharma...
I am looking for a skilled developer to assist with the development of a Basic VoIP Hosted PBX system to work with SIP protocol with minimal features initially. The project requires the following specific features: -Call forwarding -Call Blocking -IVR -Ring group -Extensions -Call Schedule & Call Queue - Call recording -Greetings - Auto attendant I also need guidance on specific integrations and customizations for the VoIP Hosted PBX. The preferred platform for the development is Asterisk. Ideal skills and experience for this project include: - Proficiency in VoIP technologies and protocols - Experience with Asterisk or similar platforms - Knowledge of call forwarding, call recording, and auto attendant features - Ability to provide guidance and recommendations for integr...
Hello Freelancers, Thank you for showing interest in our job post. We are loo...(Earphones/internal mic/speakerphone/wireless). You need to use at least 2 call source: (landline/cell phone/VOIP/Skype) You can borrow family's or friends' phones to make calls. You need to choose 5 scripts out of 30 at random. Answer all the agent's questions in the script. DO NOT READ out loud the agent's part. Only 5 qualified calls will be paid. Workflow: 1. Dial to +61 1800861783 number. 2. Finish IVR session when it gets through 3. Input 12345 to start voicemail to record 4. Answer to questions on each script, no need to read out agent's part 5. Hang up call Let me know if you are interested we will provide you all required documents. Thank you, 9digit #australia...
Hello Freelancers, At 9digit we bring new project every time. Currently we are looking for someone who is having British (UK) English accent. This project is all about IVR improvement, machine learning. You will not be interacting with another speaker. This will be a solo call. Job profile: -- Make a call to provided number. -- Read the provided script. Requirement: YOU MUST HAVE NOT PARTICIPATED EARLIER. -- British person who's first language is British English. -- Own mobile phone. -- Headset or headphone -- Skype account -- Make 3 calls -- Make sure you use two call source(Phone And VoIP) -- Make sure Microphone type: at least 3 microphone types (earphones/internal mic/speakerphone/wireless) -- All 3 calls should be qualifed. We need total 3 calls from you. Maximum ...
Hello Freelancers, At 9digit we bring new project every time. Currently we are looking for someone who is having British (UK) English accent. This project is all about IVR improvement, machine learning. You will not be interacting with another speaker. This will be a solo call. Job profile: -- Make a call to provided number. -- Read the provided script. Requirement: -- British person who's first language is British English. -- Own mobile phone. -- Headset or headphone -- Skype account -- Make 3 calls -- Make sure you use two call source(Phone And VoIP) -- Make sure Microphone type: at least 3 microphone types (earphones/internal mic/speakerphone/wireless) -- All 3 calls should be qualifed. We need total 3 calls from you. Maximum call timing is 2 to 5 minutes per call. A...
Hello Freelancers, At 9digit we bring new project every time. Currently we are looking for someone who is having British (UK) English accent. This project is all about IVR improvement, machine learning. You will not be interacting with another speaker. This will be a solo call. Job profile: -- Make a call to provided number. -- Read the provided script. Requirement: YOU MUST HAVE NOT PARTICIPATED EARLIER. -- British person who's first language is British English. -- Own mobile phone. -- Headset or headphone -- Skype account -- Make 3 calls -- Make sure you use two call source(Phone And VoIP) -- Make sure Microphone type: at least 3 microphone types (earphones/internal mic/speakerphone/wireless) -- All 3 calls should be qualifed. We need total 3 calls from you. Maximum ...
...development of a VoIP API. The specific features and functionalities that I am looking to develop include: - Call routing and forwarding - IVR (Interactive Voice Response) system - Call recording and monitoring For the IVR system, I do not have any specific requirements. I am open to suggestions and recommendations from the developer. Additionally, this project will require integration with existing systems. The developer will need to ensure seamless integration with the existing platforms. Ideal skills and experience for this job include: - Proficiency in FreeSWITCH development and API - Experience in developing call routing and forwarding systems - Knowledge of IVR system development and customization - Familiarity with call recording and monitoring functiona...
I am looking for a freelancer who can help me set up and configure my Twilio account. Here are the details of the project: Setup twilio account for using soft phones Simple IVR menue Sip trunk Preferred Communication Channel: - Both SMS and Voice Call Workflow: - I have a detailed plan that I want to implement with Twilio Technical Level: - I have an intermediate level of understanding with Twilio Skills and Experience Required: - Experience in setting up and configuring Twilio accounts - Knowledge of Twilio's SMS and Voice Call features - Ability to understand and implement a detailed plan - Strong communication skills to collaborate and finalize the workflow - experience setting up softphones/ sip routing If you have the necessary skills and experience, please apply for ...
...integration with a CRM system (suggestions welcome). - Call recording for quality assurance. - Setup for both PCs and mobile phones in the office. - Recording and analytics for all inbound/user initiated outbound calls. - Also I want a system where everyone will know who to call today(database connectivity) (maybe a campaign where my employee go thru automated multiple back to back calls) - Outbound IVR calls for customer feedback, including detailed analytics (call accepted/rejected/no answer/answered but no input, etc.). 4. **Infrastructure**: We have a PC acting as a server, a NAS with Docker support (Unraid), and a static IP. 5. **Timeline**: As soon as possible. Could you please guide us on setting this up, and suggest a suitable CRM that integrates well with 3CX or Free...
I am looking for a freelancer who can help me with a project involving an asterisk based system like free pbx. The specific features I need for the system include call forwarding, voicemail, and IVR (Interactive Voice Response). I have no specific requirements or preferences for the system, and I am open to suggestions from the freelancer. The deadline for this project is within a week. Ideal Skills and Experience: - Strong knowledge and experience with asterisk based systems - Proficiency in configuring call forwarding, voicemail, and IVR - Ability to suggest and implement best practices for the system - Excellent problem-solving skills and attention to detail - Timely delivery of project within the specified deadline
Project Description: Sip Trunk user with PBX su...to remotely install and configure the PBX system - Proficiency in setting up new features for the PBX system - Experience in configuring voicemail services - Knowledge of call forwarding and interactive voice response (IVR) setup Skills and Experience: - Previous experience in installing and configuring PBX systems - Strong knowledge of Asterisk PBX system - Ability to troubleshoot and resolve any issues that may arise during the installation process - Proficiency in setting up voicemail services and configuring call forwarding - Familiarity with interactive voice response (IVR) setup If you have the required skills and experience, and are available to remotely install and set up new features for the PBX system, please subm...
Voice Artist for Spanish Commercial Narration and IVR/Phone System - I am looking for a voice artist who can provide a kids kind of voice for a commercial, narration, and IVR/Phone System project in Spanish. - The client has a script prepared for the voiceover. - The intended duration of the voiceover is a continuous project. - The ideal candidate should have experience in providing voiceovers for commercials, narrations, and IVR/Phone System projects. - Fluency in Spanish is required. - The voice artist should be able to deliver high-quality recordings with clear pronunciation and proper intonation. - Attention to detail and the ability to follow instructions are essential for this project.
We are seeking a female voice for language translation specifically designed for IVR (Interactive Voice Response) purposes. The script consists of sentences intended for deployment across 15 different segments within an IVR call flow, totaling 287 words. Voice recordings are required in English, Hindi, Kannada, and Telugu. If you find this opportunity appealing, please submit your bid. Additionally, we kindly request that you provide sample voice recordings along with your bid for our evaluation. Please note that bids lacking sample voice recordings will not receive a response.
...WebRTC functionality for browser-based communication, alongside traditional SIP user capabilities. - Configure both inbound and outbound call capabilities, including intercom functionalities. - Develop and integrate Interactive Voice Response (IVR) features, with dynamic flow control based on user input. - Set up sophisticated call queues, handling call distribution and management. - Ensure that the entire solution (Kamailio and Asterisk) can be managed via a comprehensive API, facilitating tasks such as user addition, trunk configuration, DID assignment, IVR, and queue management. - Maintain communication between Kamailio and Asterisk predominantly over the local network to optimize performance and security. - Publish only the Kamailio IP for user registration and call in...
More details: Hi there, An ''IVR'' Arabic and English Female voiceover is required. Is this project for business or personal use? Personal What information should successful freelancers include in their application? Experience How soon do you need your project completed? ASAP
Calling software IVR need 50 employee need software Admin pannel need
I am looking for a custom IVR and SMS automation system that will be able to handle less than 50000 calls and messages daily. I need a basic IVR system setup with simple SMS notifications, but I am open to suggestions on how to streamline and implement new features. This way I can ensure the project is tailored specifically to my needs. I look forward to discussing the possibilities with experienced professionals.
This is the work that need to be done: 1. you will setup a Freepbx on a provided with any desk connection. 2. you will setup the SIP Trunk for incoming and out coming calls. (I provide you all the setting data) 3. you will setup the IVR. (simple IVR with different message for opening time and closing time) 4. you will setup 5 extensions 5. you will configure 3 Cisco Phones with the FreePBX, the phone need to be registered and tested for incoming calls, out coming calls, hold, transfer call. 6. you will setup the pfsense with freepbx rules 7. We together do a full test of the system to be sure that is all working.
I need to setup a new freepbx machine, 1 SIP TRUNK, 3 Cisco SIP Phone (You need to be specialist at setting this), 1 IVR.
Project Description: I am looking for a freelancer who can develop a Freeswitch software with specific functionality in IVR (Interactive Voice Response). The software should be programmed using Python or what ever you suggest and needs to be completed within a week. Requirements: - Develop a Freeswitch software with IVR functionality - Program the softwareusing Python - Complete the project within a week Ideal Skills and Experience: - Strong programming skills in Python - Experience with Freeswitch and IVR development - Knowledge of telephony systems and call routing If you have the required skills and can deliver the project within the specified timeframe, please submit your proposal.
I am looking for help with an IVR (Interactive Voice Response) system. Main number will be our Saudi business current number, It should be verified to receive all incoming calls through, The purpose of it is to route and forward calls to our Saudi staff current mobile numbers (up to 12), I will need help to develop a script from scratch, guide through step by step until project launched successfully, The ideal candidate should be able to create a script or provide a solution that meets our specific requirements.
...for a freelancer to customise the call transfer feature in the Flexisip call routing system. Specific Requirements: - The call transfer feature needs to be tailored to my specific requirements - I have specific preferences and expectations for the call transfer feature - The routing should handle the destination call from the database registry. - The routing will be upon the selection of IVR menu - The IVR menu played is depend on the called number. Preferred Method of Implementation: - The call transfer feature should be implemented through the backend of the system Ideal Skills and Experience: - Strong knowledge and experience with Flexisip call routing system - Expertise in customising call transfer feature - Proficiency in backend development and integration Note:...
Title: Voiceover Recording for Interactive Voice Response (IVR) System Description: We are in need of a professional and engaging voiceover artist to record a series of messages for our company's Interactive Voice Response (IVR) system. The script is provided in German and should be read verbatim with a clear, friendly, and professional tone. Tasks Include: Record the main greeting message. The script will be provided. Record the IVR menu options. The script will be provided. Record the IVR responses for each menu option. The scripts will be provided. Requirements: Native German speaker with a neutral accent. Professional and clear articulation. Engaging and friendly tone. High-quality audio recording without any background noise. Deliverable in MP3 or...
Title: Voiceover Recording for Interactive Voice Response (IVR) System Description: We are in need of a professional and engaging voiceover artist to record a series of messages for our company's Interactive Voice Response (IVR) system. The script is provided in German and should be read verbatim with a clear, friendly, and professional tone. Tasks Include: Record the main greeting message. The script will be provided. Record the IVR menu options. The script will be provided. Record the IVR responses for each menu option. The scripts will be provided. Requirements: Native German speaker with a neutral accent. Professional and clear articulation. Engaging and friendly tone. High-quality audio recording without any background noise. Deliverable in MP3 or...
Project Title: Call Management System with Specific Requirements Overview: I am looking for a skilled freelancer to develop a call manageme...needs. No Time Limit: - There is no time limit for completing this project, ensuring that the freelancer has ample time to create a robust and efficient system. Ideal Skills and Experience: - Proven experience in developing and customizing call management systems. - Strong knowledge of call routing, call forwarding, and telecommunication protocols. - Familiarity with Interactive Voice Response (IVR) systems and call tracking analytics is a plus. - Ability to understand and implement specific requirements discussed during the project. If you have the expertise and experience to develop a customized call management system, please submit your...
I have a server with an FXO card, the scenario that i need to do it is this: 1.- i have extension 100 with a mobile phone in a follow me destination 2.- if the mobile phone it is not picked up in 9 or 10 seconds needs to send to voicemail or IVR or another destination (like a ring group) the main problem is that i cannot make the asterisk to understand when the PSTN call exceeds that ring time because for asterisk the call it is answered so i need a help to setup correctly my box for make it to work please only experienced freepbx / asterisk users needed
I am looking for a person to help me by creating an application in jambonz and who has knowledge of voip, node red to make improvements to the application and create an ivr with chatgpt.
My company is in need of IVR call automation to better serve our customers. We anticipate an average call volume of less than 100 per day. We are not sure whether we need an existing script for the automated call system or if one will need to be developed. We need the help of a freelancer with experience in this type of project in order to ensure it is implemented successfully.
We want to have a tool that can deploy easily new instances of PBX. In each instance we will need to have a panel where admin of instance will be able to control following: - add/ remove extensions - lanch calls and choose SIP lines to make the call - active/ quit recording - set Ivr - set queue - Add/ remove SIP lines We will need to control the panel by Api and be able to send calls by api with parameter instance, extension and phone number to reach and it should call the extension to start the call. we will also need an endpoint to active/ deactivate instance and if Instance is off, user could not access his portal.
