ONLINE TASK/PROJECT MANAGEMENT

ONLINE TASK/PROJECT MANAGEMENT Our company manages freelance « virtual assistants » that execute various BPO tasks on behalf customers worldwide and we would like to configure an online task and project management tool that would enable us to organise collaboration work with following specific features. We are in favor of an existing software that we can adapt to our special whishes Manager features : - Assign tasks - Projects management Customer features : - Access to customer view of his jobs - Make new request - Make Comments / approvals - chat/shared board - Check balance Assistant worker features - Reporting - Comments/job discussion - Each task can be linked - Scheduling Collaborative tools should include : - Doc sharing - Knowldege base - FTP - Chat - Videoconferencing Quality control - Measure quality for each task (rating) - Stats - Customer satisfaction index Billing/accounting : - Calculate cost for each job (based on each contract) - customer invoicing - Calculate payment for for VS - Bonuses based on timing/rating Sales features : - Quotatations - customer enquiries VA HR management : - Application form (recruitment) - Online training tools - Manage user rights - Manage time of connection We expect developper to already have a demo available of a similar system he developped.