Assist implementation of ZOHO Desk

We have been using desk (5 users), but not well. So we want to be taking full advantage of its features and need someone to guide us through this.

You must

Have loads of experience with all the Zoho suite of products and of course DESK

Understand ticketing best practice and sales channels

Speak English moderate-advanced

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NOTE: We are NOT looking for someone just to do what they are told, you MUST be able to offer advice and support through this process.

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We currently use it for just its knowledge base and tickets from customers

Things we want the desk system to do

All inbound activities from all channels to be handled in desk (facebook, email, webform, chat etc), currently we still handle most general and lead questions in email, this needs to stop.

Zia installed and operational

Desk chat installed

Telephony (we currently have RingCentral installed)

Setup departments and configure past articles (about 40) into the correct dept.

All the latest features working [login to view URL]

Setup the right permissions

Create a user-friendly helpdesk cover page in our brand theme (not the standard zoho desk look/feel)

CRM Internet Marketing Sales Website Design Zoho

Project ID: #18196327

About the project