kenisejoseph

I collected customer feedback and made process changes to exceed customer satisfaction goals.I made reasonable procedure exceptions to accommodate unusual customer requests.And I provided accurate and appropriate information in response to customer inquiries.I usually demonstrated mastery of customer service call script within specific timeframes.I addressed customer service inquiries, in a timely and accurate fashion, and maintained up-to-date records at all times.I always developed an effective relationship with all call center departments through clear communication.And ran reports and supplied data to fulfill customer report requirements.