Ma.Theresa V. Profile

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$4 USD / hour

marilao,

philippines

$4 USD / hour

It's currently 3:33 PM here

Joined October 13, 2015

0 Recommendations

Ma.Theresa V.

@thirdvictory

0.0

(0 reviews)

0.0

$4 USD / hour

marilao,

philippines

$4 USD / hour

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Customer Service Representative|| Virtual Asst

I have experiences as a customer service representative in a Call Center (BPO) industry for than 7 years. I am capable of working in a fast-paced environment and can adapt to various situations prioritizing multiple work assignments simultaneously. I am personable and engaging, I can inspire other co-workers and work well in a team.

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Reviews

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Experience

Convergys Phils. ( TELSTRA )

Jun 2014 - Dec 2014 (6 months, 1 day)

Answer phones and respond to customer requests. Provide customers with product and service information. Identify, research, and resolve customer issues using the computer system. Research billing issues

Sutherland Global Services

Aug 2008 - Apr 2012 (3 years, 8 months)

Resolve customer complaints via phone, email, or mail. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.

Sitel Philippines Inc.

Jun 2007 - Dec 2007 (6 months, 1 day)

Answer inbound calls within guidelines/goals established by the client and contact center management and required to upsell and make save offers with each customer interaction