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CHAT/NON VOICE SERVICE REP/EMAIL SUPPORT@HOME
A highly motivated and experienced call center Team Lead having extensive experience in the call center industry. Extremely trained in handling agents and administrative tasks that will completely satisfy customer needs for email and phone support. I would be able to utilize my knowledge and responsibility as a leader with integrity and loyalty.
• Knowledge in Microsoft Excel and Microsoft Office Word
• Advanced familiarity with Key Performance Metrics
• Knowledge of a variety of services such as Telecommunications and Online Buying and Selling Venues
• Strong management, time and project organization skills
• Excellent resolution provider