I would be delighted to be considered for this position and as a previous Personal Assistant/Office Manager I'm sure you will agree that my skills and experience match your requirements. Please see my CV below for more details and I look forward to hearing from you.
Employment History
May 2007 – Aug 2013 Speedy Power
• I was employed as Depot Manager for the Scotland Division of Pumps, Compressors and Generators of Speedy Power. Originally, I started with the company as a hire controller and worked my way to promotion in 2009.
• In this job, I carried out all management tasks and was responsible for 50 staff and the day-to-day running of the business to ensure all procedures were followed efficiently and customers were satisfied with our service. My main duties were ensuring that all aspects of HR, Audit & Health & Safety compliance were being adhered to, tracking sales against budgets and controlling costs.
• In this role, I also provided support to the Regional Director in providing daily, weekly and monthly reports on various areas of the business from P&L reviews to Service Scores and Work Tenders.
May 2006 – May 2007 Kelly Rail Ltd
• My job was Project Co-ordinator for Kelly Rail who are a company that provide labour to the railway industry.
• This job entailed working alongside the Project Manager and our clients to ensure that scheduled work was completed on time and charged accordingly. I was also responsible for purchasing, transport, equipment hire and calculating weekly sales figures.
• In this role, I also organised staff training, toolbox talks and inductions and managing the daily whereabouts and payroll for the workforce. Collating information, updating databases, preparing reports and accurate accounts and liaising with our head office also played a big part on a daily basis to ensure the smooth running of our contracts.
May 1993 – Dec 2005 B&Q plc. Head Office Field Based
• During my employment with B&Q, I held numerous positions from cashier to shop floor manager.
• My position on leaving the company was Personal Assistant/Office Manager to the Divisional Profit Protection Manager that I held for 3 years. This was a head office based role in which I helped support our 92 stores in security and stock loss matters. This support could vary from producing reports to working in the store with the management team to help investigate with HR, resolve any issues, and re-train if necessary.
• Some of my day-to-day tasks included managing the Divisional Office, collating returns, retrieving data, inputting payroll data, assessing stores profit and loss accounts and analysing discrepancies in KPI reports. Organising meetings, preparing presentations, minute taking and diary management were also part of my remit.
Key Skills
Communication/Teamwork
• My previous employment experience has benefited me greatly as this is key to ensuring that excellent customer service and maximum sales figures are achieved.
• I managed to build an excellent team with Speedy through having daily team talks and ensuring everyone was aware of what was expected each day. Team building days also helped to build morale and create a good working environment.
• I previously held the position of In Store Trainer with B&Q were I was field based and travelled to various stores to implement training for new systems as they were introduced to the business. This level of communication gave me a good basis to build on.
Customer Driven
• I have built up good relationships with our customers and always strive to go the extra mile to provide an excellent service.
• I am constantly building on my product knowledge in order to give accurate and precise information.
Analytical/Problem Solving
• Again, my previous work experience has benefited me, as analysis of accounts and contracts is a necessity to ensure we achieve profits and prevent credits or poor service.
• I have demonstrated problem-solving skills many times, from issues with staff to inaccurate financial information posted on P&L’s.
Leadership
• I was Depot Manager for 50 staff, including a Service Department, Transport Department and a busy office were I would give direction to each member of the team.
• Monthly job chats were also crucial in identifying any issues with staff training and to give clear direction of what we need to achieve.
• I also have previous experience with B&Q when I was shopfloor manager and led a team of 20 staff. With regular communication and high morale, we achieved top sales team for the region and top customer service award for Scotland.
Additional Information
I am a reliable, honest hard worker who is keen to learn and quick to adapt to new challenges.
I work well on my own or as part of a team.
I have excellent keyboard skills and can type 80wpm.
I am fully competent in Microsoft Office – word, excel and PowerPoint and also email and internet.