Integration of Asterisk with Sugar CRM and four Polycom phone
Outbond:
Dial when click on a contact file
or by the dialer in the SugarCRM
Agent Phone ring and establishing the call.
Inbound:
Popup screen when match with a caller id.
Agent Phone ring ,answer and the call is connected
Requirements: Deep expertise with Asterisk and Polycom phone.
Asterisk and SugarCRM is already installed