cell phone repair status

RepairS? is a complete Customer Service Manager (CSM). It can manage any type of service and repairs related business. Moreover, RepairS is also a customer portal where they can check their repair status, approve or refuse estimates,? Or browse our knowledge base ? Basically, RepairS is a brilliant solution to have your customers going back to your web site again and again acquiring pertinent information. - It is a great help desk support software, and it is a brand new way to keep our service and repairs department organized and to help it manage jobs quickly. ? Entirely modulable, re-lookable and mutli-language, even when printing forms, ? RepairS is also a great eye-catcher for our customers and employees. ? ? RepairS status? to manage our repair service department. From repair arrival to departure, it will help us to keep work, customers organized. It will file our customers, build repair forms, generate work orders, hold jobs lists, remind us when jobs are waiting for too long or if items has been forgot. RepairS will collaborate with our customers, telling them when there are updates to their job entry, and it will let them approve or refuse our repair - ONLINE. ? ? ## Deliverables ? 4 web base Login panel are required. ? Admin Area User A or employee area User B or Dealer User C ? Customer Area ? ? Main admin area monitors all activity of users ? -? ? ? ? ? ? ? ? Manage users, -? ? ? ? ? ? ? ? Generate reports, -? ? ? ? ? ? ? ? Create User A -? ? ? ? ? ? ? ? Do all function of User A -? ? ? ? ? ? ? ? Assign? User A to particular customer ( B) -? ? ? ? ? ? ? ? Monitor all communication between User A and User B -? ? ? ? ? ? ? ? ? ? User A employee of company ? ? ? ? ? ? -? ? ? Create User B -? ? ? ? ? ? ? ? Can do all function of? User B ? ? ? ? ? -? ? ? Can update status on going work -? ? ? ? ? ? ? ? Can Manage user B ( Active, Deactive? Account) -? ? ? ? ? ? ? ? View edit,? review help ticket -? ? ? ? ? ? ? ? Post new ,messages. edit Changes, update -? ? ? ? ? ? ? ? Provide quote on repairs -? ? ? ? ? ? ? ? Input deliver detail tracking number, shipping date, amount charged -? ? ? ? ? ? ? ? ? ? ? User B sub dealer or store owner ? Who received repairing phones or device? Can enter and modify Data Can received jobs Can run reports, fixed phones. Not fixed phones, reports by problem, make models. Export all report to excel, CVS, TXT, Can approved or not approved quotes Can printer reports Can printer outgoing form with customer information and device information, problems Can print on different format such as regular 8 X 11 sheet or POS thermal printer Can print repair ticket with customer C information and unique ID which can Be track by customer ? C online Each Device get assigned with unique ID with there USER B ID and last 4 digit of serial number of device to be repair, service, unlocking, Device Came back for warranty repair have history what jobs were done before Send and received messages to technician, admin, User A , Post help ticket View messages Posted By User A, C ? User “ C “ Customer ? Customer Can see status on repair by unique ID Customer Can Post ticket to provide further detail of Item ? Basically a local cell phone repair company received phone by either walk in. mail in or corporate clientele. System Can handle and assist company which received up to 1000 of phone per week for repair. ? Exact function what repairshop2 can do. Realitymedeia is no longer in business but we have repair software running currently on our server. ? Demo will be provided for better understanding