Virtual Assistant/Customer Service

I require a customer service/virtual assistant to assit in my online business. We sell cruises online and this person needs to check the email account on a daily basis (twice a day once in the morning and once in the afternoon -Australian Time) and reply to the customer enquiries. It will require you to look up avilablility and quote the customer, a training mannual is provided along with phone training (if required) and I am usually online most of the time via MSN and etc. Basically the procedure is: Login to Webmail: Look at the quotes and login to our booking system and type in the details (it's as easy as booking a flight online!!) Check if there's cabins availble and hold them in if need be! Then process the invoice (automatically done by the system) and just attach it as a file and send it out! That is all that's required and would be great if someone around the same timezone as Australia is interested!