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7.6
7.6
100%

Rumuagholu, Nigeria
$19 USD per hour
Most teams don’t struggle because of tools. They struggle because work isn’t designed clearly. When workflows are unclear, teams over-communicate, deadlines slip, and project tools become noise instead of leverage. I help growing teams design and implement clear workflow systems using Asana, ClickUp, and monday.com—so work moves forward without constant chasing. What I help with: Designing end-to-end workflows (projects, handoffs, approvals) Cleaning up and restructuring Asana, ClickUp, or monday.com setups Implementing automations that reduce manual follow-ups Documenting SOPs so systems stay usable as teams scale What clients usually see: Clear ownership and accountability Fewer missed deadlines and duplicated work Less micromanagement, more execution Tools that support the business instead of slowing it down I’ve worked with startups, consultants, and remote teams that needed structure without bureaucracy and systems that actually stick. If your team has outgrown its current setup—or inherited a messy one—let’s rebuild it properly. 👉 Send a message and tell me what’s not working.

9.2
9.2
100%

BANGKOK, Thailand
$130 USD per hour
Hi, I’m Marjan, Website & Software Developer with 16 years of experience and 4,400+ successful projects delivered worldwide. I help businesses build fast, secure, professional and conversion-focused websites, eCommerce stores, custom web applications, booking systems, dashboards and scalable digital platforms. My expertise includes: • WordPress, Elementor & Custom Theme/Plugin Development • Shopify Store Design, Setup & Customization • Full-Stack Web Development • SaaS, MVP & Custom Web Application Development • Booking Funnels, Lead Generation Forms & Dashboards • PHP, JavaScript, HTML, CSS & API Integrations • Wix, Webflow & Business Website Development • Technical SEO, Speed Optimization & Website Maintenance What you can expect when working with me: • Clear and professional communication • Clean, maintainable and scalable work • Careful attention to detail • On-time delivery and long-term support Whether you need a business website, Shopify store, WordPress development, custom platform, SaaS MVP, booking funnel or ongoing website support, I can help you plan, build and launch it properly. Let’s discuss your project and create something that works for your business.

9.1
9.1
99%

Antalya, Turkey
$45 USD per hour
I've been on internet since 1996. I always tried to do something with programming. Started with mirc scripting, then created my own websites (I had 1500+ websites when it was 2005) and earned a lot of money with domain parking and google adsense. Since I was not so good with programming, I was asking help from other people. But as you probably guess, I had many many problems with programmers. Then, I decided to improve my programming skills. Finally, I realized that coding is the coolest thing in the world. I feel better when I help other people over the world. This is how I became freelancer programmer :) I love coding and ready to help you. - Web Scraping / Crawling - Data extraction - Data conversion - API Integration - Wordpress plugin

9.1
9.1
98%

Rawalpindi, Pakistan
$30 USD per hour
A Firm providing comprehensive range of Accounting, Taxation, Financial Consultancy and IT enable services through its experienced and qualified team members comprising of Chartered Accountants, CPAs and Bookkeeping Specialists. 1. Accounting/Bookkeeping (QBO, Oracle ERP, NetSuite, Xero, MS Dynamics Business Central) 2. Company setup in accounting software 3. Audit and Financial Modelling 4. MS Excel Analysis 5. Business Analysis/Valuations 6. Bank Reconciliations 7. Cash flow analysis 8. Preparation of financial statements 9. Budgeting and Forecasting 10. Accounts Payable/Receivables Management Apart from these we have specialized team working in the following areas: 1. Data Entry 2. Web Scraping and Research 3. Data Conversion (PDF to Excel, JPEG, XML etc) 4. Content Writing, Ghostwriting, Articles, Technical Writing 5. Virtual Assistant 6. Oracle Implementation (SQL, JAVA, Patching, Database Admin etc)

9.0
9.0
94%

Karachi, Pakistan
$30 USD per hour
Being artistic with words is my solution to everything, it’s my gushing purpose to earn a living. To observe, to jot down, to form, to be astounded at nothing, to treasure the eccentricities, to let nothing go down the drain, to make something, to make a great flower out of life, even if it’s a cactus. Words have enchanted, educated, and inspired me since I was a child, which is why I love working with clients to help their words have the greatest possible impact on their audience. I am an expert at connecting brands with consumers. If you really want to hire a fantastic candidate, expand brand awareness, and breathe life into your project, then I’m your guy!! My experience as an educator allowed me to hone my problem-solving skills for myriad young people and adults. I have worked with well-known international companies helping them to achieve their creative goals: ✅ Texts for advertising purposes (handbooks, case studies, blogs, landing pages, social media, ads, and web content), ✅ to literary creations (plots for movies, short stories, scripts, poems, novels) that make readers’ imaginations take flight. My Creativity and Graphic Skills will undoubtedly offer you a clear, impactful, and entertaining copy. Other areas of expertise include: ✔ Business Proposals and Plans ✔ Thesis and Research Writing ✔ IBM SPSS Data Analysis ✔ Academic Writing Tasks ✔ Proofreading and Editing I'm known for my ability to edit texts quickly while catching the mistakes and areas of weakness that others overlook. I am a passionate perfectionist when it comes to a succinct, well-written, and error-free document. TRY ME and you won’t be saddened. But don’t just take my word for it. Here is an example of what my clients have said: “Zohaab worked quickly. He clearly wanted me to be happy with the work he completed. He is extremely pleasant and positive. He writes content and copywriting. It is a good idea to reach out to Zohaab. You will enjoy working with him since he is a hard worker” ~ Mindy S. ~

10.0
10.0
100%

Vinnytsia, Ukraine
$45 USD per hour
⚡ Grow Your Business with Award-Winning Web Design & Development At Webcapitan, we don’t just build websites - we create digital experiences that convert. If you're serious about growing your online presence, you're in the right place. Our 10+ years of experience will definitely help your website reach the top and stay there for the long term, becoming a leader in your niche. --- ⚡ What We Do Best: • UI/UX design for web & mobile • Custom website development • WordPress, PHP, Laravel, React, Node.js, Shopify • Unique plugins & theme development • Branding & visual identity • eCommerce solutions that drive sales --- With a proven track record of: ✅ 100% Job Success ⭐️ 5-Star Client Reviews, trusted by clients ✅ Global Client Trust --- ⚡ Let’s build more than just a website. Let’s create a digital solution that brings measurable growth to your business. ✅ Get in touch now — and let’s turn your idea into something remarkable.

8.5
8.5
94%

Karachi, Pakistan
$25 USD per hour
Got an idea or a topic that’s just not clicking? Maybe your content feels flat, missing that spark of magic. That’s where I come in, not just as a writer, but as a storyteller who captures your philosophy and presents it in a way that grabs attention and resonates with your audience. Whether your focus is business writing, planning, or unleashing creativity, I’m here to bring your vision to life. My expertise in copywriting, creative writing, and business storytelling bridges the gap between the ideas in your mind and the audience you want to captivate. Think of me as your creative connector, transforming your thoughts into compelling stories. From the imagined worlds of fiction to the real-life experiences of memoirs, business narratives, articles, blogs, sales copy, or self-help books, whatever story you’re brewing, I’m here to make it tangible and captivating. Writing doesn’t have to be overwhelming; with me, it’s effortless. Feeling anxious about writing? Hoping someone will take the burden off your shoulders? I’ve got the pen that can make it happen. With a passion for storytelling and a growth mindset, I’ve evolved into a purpose-driven writer. Helping people shape and share their ideas is what fuels my creativity and gives me immense satisfaction. Writing isn’t just my job, it’s who I am. I pour my heart into every project, approaching each one as if it were my own. As a versatile, imaginative writer with a native command of the language, I create original, engaging content in any style or format that suits your needs. Versatility is my specialty, and I’ll deliver exceptional content at a budget that works for you. If you're searching for a writer who can blend storytelling, creativity, and just the right tone, let’s connect. Together, we’ll bring your vision to life!

7.7
7.7
94%

Dhaka, Bangladesh
$48 USD per hour
I help startups and growing businesses design, build, and scale reliable digital products — without delays, guesswork, or communication gaps. I’m the founder of a professional marketing and technology services firm based in USA and Bangladesh, trusted by 400+ clients worldwide over the last 9+ years. My team and I focus on delivery, stability, and long-term value, not just “finishing tasks.” 🔹 CORE SERVICES WE OFFER Software & Web Development ✅Custom Web Applications (Laravel, PHP, ASP.NET) ✅WordPress, Shopify & Magento Solutions ✅Admin Panels, Dashboards & APIs ✅Scalable Database Design & Management Mobile App Development ✅Android & iOS Applications ✅Flutter (Cross-Platform) ✅Backend & Web Services Integration UI/UX & Design ✅High-converting Landing Pages ✅PSD/Figma to HTML ✅Brand-aligned Website & Newsletter Design Business Automation & Data ✅Excel Automation (Formulas, VBA, Macros) ✅Data Analysis & Workflow Optimization Marketing Services & Digital Growth ✅SEO (On-Page & Off-Page) ✅Performance-focused Website Optimization ✅Technical SEO for Web Apps ✅Graphics Design ✅Video Editing ✅Digital Ads - Meta, Tiktok, google and LinkedIn Customer Support/Operations ✅In Bound and Outbound Calls ✅Customer Support agent

8.6
8.6
96%

Rawalpindi, Pakistan
$2 USD per hour
More than 10 years of experience in Data Entry/Processing. I specialize in the following fields: * Virtual Assistance * Web Scrapping * Web Research * Data Extraction * Data Entry * Data Processing * Excel * PDF * Product Upload * Wordpress * Shopify * Woocomerce * Social Media Management I am happy to give you samples before we start, to make sure you receive good quality work.
A Customer Experience Specialist designs, manages, and improves every interaction a customer has with a brand to increase satisfaction, retention, and lifetime value. These freelancers combine customer support expertise, journey mapping, and data analysis to turn one-time buyers into loyal advocates. Hiring a customer experience specialist on Freelancer.com gives you immediate access to professionals who understand both the human and operational sides of CX.
A customer experience freelancer owns the end-to-end customer journey across pre-sale, onboarding, support, and post-purchase touchpoints. Their work directly affects churn rates, Net Promoter Score (NPS), Customer Satisfaction (CSAT), and repeat purchase behavior. Strong CX professionals translate customer feedback into concrete process changes that improve revenue.
Unlike a pure customer support agent, a CX specialist looks at systems, not just tickets. They identify friction points, redesign workflows, and coach support teams. The commercial impact shows up in lower acquisition costs, higher retention, and stronger brand reputation.
Customer experience specialists handle a wide mix of strategic and operational work depending on the maturity of your business. Common deliverables include:
Look for freelancers fluent in the platforms your stack already runs on. Widely used CX tools include Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, and Help Scout for ticketing and live chat. For feedback and surveys, specialists often work with Qualtrics, SurveyMonkey, Typeform, Delighted, and Medallia.
On the analytics side, expect comfort with Google Analytics, Mixpanel, Amplitude, and Tableau or Looker for dashboarding. Journey mapping is typically done in Miro, Lucidchart, or Figma. CX specialists working in SaaS frequently use Gainsight, ChurnZero, or Totango for customer success operations, while ecommerce-focused freelancers often pair Shopify or BigCommerce data with Klaviyo for lifecycle messaging.
Customer experience specialists serve nearly every B2C and B2B sector, but the most common engagements come from SaaS, ecommerce, fintech, healthcare, telecommunications, hospitality, and subscription businesses. SaaS companies hire CX freelancers to reduce churn and improve onboarding completion rates. Ecommerce brands bring them in to fix returns processes, post-purchase communication, and review management.
Fintech and healthcare clients prioritize compliance-aware CX, while subscription and DTC brands focus on retention loops and loyalty programs. Startups often hire fractional CX leads to build a support function from scratch, and established companies use freelancers for audits, transformation projects, or training existing teams.
The strongest CX specialists combine empathy with data fluency. Look for candidates who can show measurable improvements in NPS, CSAT, churn, or retention from past engagements, not just process documents. Portfolio markers worth weighing include published journey maps, case studies tied to specific metrics, sample VoC reports, and experience implementing or migrating between major helpdesk platforms.
Certifications that signal credibility include CCXP (Certified Customer Experience Professional), CXPA membership, Six Sigma, and platform-specific credentials such as Zendesk Support Administrator or Salesforce Service Cloud Consultant. Years of frontline support experience matter — strategists who never handled tickets often miss operational realities.
Sample interview questions you can use directly:
Freelancer.com gives you access to a global pool of vetted CX professionals across every industry, time zone, and price point. You can compare proposals from customer experience consultants, customer success managers, support operations leads, and journey design specialists side by side. Profile ratings, verified reviews, and completed project counts make it straightforward to shortlist freelancers whose track record matches your brief. Whether you need a one-week audit or a multi-month transformation, freelancers on Freelancer.com are ready to bid on your project.
Ready to improve retention, reduce churn, and build customer loyalty that compounds?
Hiring the right CX specialist starts with a clear brief and ends with a structured evaluation of proposals and portfolios. The process below walks you through posting your project, reviewing bids, and awarding the work to a freelancer whose experience matches your customer journey, support stack, and retention goals.
The brief you publish is the single biggest factor in the quality of bids you receive. A vague post attracts generic proposals, while a specific brief filters for CX professionals who genuinely match your industry, tools, and stage. Head to the
Bids on a CX project are short proposals, not just price quotes. They reveal whether the freelancer understands your customer journey, has worked on similar problems, and can propose a realistic approach. Read each proposal carefully and shortlist candidates whose interpretation of the brief matches your goals.
The final decision combines proposal quality with profile evidence. Look at consistency across past CX engagements rather than a single standout case study, and weigh client feedback alongside ratings. Portfolio depth in journey mapping, helpdesk implementation, and retention work matters more than total years in any single role.
A customer support agent handles individual tickets and conversations in real time. A customer experience specialist designs the systems, journeys, and metrics that determine how those interactions go in the first place, and uses customer feedback to drive process and product improvements across the business.
A focused CX audit or journey mapping engagement usually runs two to six weeks. Full transformation projects, helpdesk migrations, or multi-channel support builds typically span three to six months. Ongoing fractional CX leadership is also common on a monthly retainer basis.
For most small and mid-sized businesses, a freelancer delivers more focused attention and a faster start than an agency. Agencies make sense when you need large multidisciplinary teams across research, design, and implementation simultaneously. You can hire on Freelancer.com for either a single specialist or a small team coordinated under one project.
Yes. Experienced CX freelancers are platform-fluent and routinely work inside Zendesk, Intercom, HubSpot, Salesforce, and similar systems. Share your current stack in the brief so candidates can confirm their hands-on experience before bidding.
Common targets include NPS, CSAT, CES, first response time, first contact resolution, ticket deflection rate, churn rate, and customer lifetime value. The right metric depends on your business model, so a good freelancer will help you choose two or three priorities rather than tracking everything at once.

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