Appel Center International
Our Profile:
APPEL CENTER INTERNATIONAL gives out Business Process Provider offering high-value BPO solutions. We deliver a wide range of services to match our clients’ drive for operational and organizational efficiency, business process integration, application integration, and of course, cost-efficiency.
At ACI, we position ourselves as a major partner and arm of our clients to deliver solutions at the highest level of discipline and competencies aligned with clients’ consideration and making sure that every investment is beneficial and aligned with in their corporate philosophy.
APPEL CENTER INTERNATIONAL is one of the few Philippine SME’s that has the capability to offer the full spectrum of value. We are uniquely positioned and have the capabilities to deliver the utmost value from BPO solutions.
APPEL CENTER INTERNATIONAL operates a career formation center with full concentration on developing competency of BPO near-hires – ranging from call center course to web programming and data transcription. This makes us a provider of choice, having sufficient and competent manpower for faster ramp-up due to talent-rich labor pool. ACI boast of its Technically-trained, Customer Service Bound, Sales-Oriented workforce.
APPEL CENTER INTERNATIONAL is headquartered in Bolingbrook, Illinois with a service delivery facility in the talent-rich city of Cagayan de Oro, Philippines
OUR SERVICES:
INBOUND CUSTOMER CARE
Our customer care team offers support with its utmost consideration for the customer’s experience and maximizing representation of our clients. Clients drive for Customer Satisfaction will be driven across implementation and safeguarding of the processes. We have a team who are experts in the design of call handling process aimed at achieving positive and quality customer experience. Below is a list of some of the customer care tasks we perform:
. Pre-sales and advisory
. General Inquiry
. Applications/order processing
. Billing inquiries
. Change of address
. Delivery status and order tracking
. Disputes handling
. Missing, wrong, and damaged goods
. Payment processing
. Product information
. Reservations
. Returns of merchandise
. Services support
ACI OUTBOUND TELEMARKETING supports high quality and efficient campaigns for businesses and business to consumer applications. Dynamic and flexible calling includes Predictive and manual modes. Our outbound telemarketing services core support is provided by a team of highly skilled representatives. Providing the valuable link between the contact technology and the client, the ACI outbound telemarketing team provides excellence at the point of contact and ensures a positive experience every time.
We specialize in subscription sales, appointment setting, lead generation, telephone surveys and business to business telemarketing contact management.
. Outbound Telemarketing Service Offerings:
. Appointment Setting
. Business to Business Telemarketing
. Database Updating
. Lead Generation
. Mystery Shopping Services
. Telemarketing Lists and Lists for Direct Mail
. Telephone Surveys
. Telesales to both consumers and businesses
TECHNICAL HELPDESK:
Our diverse Technical Support Training covers different types of calls, from installation to troubleshooting to functional support for Internet Service Providers, wireless networking devices, computer hardware and software; our agents are trained to focus on first call resolution, while meeting quality and customer satisfaction goals. Below is a list of some of the technical support tasks we perform:
. Tier 1 support with up-selling and cross-selling
. Front-end support
. Troubleshooting
. Home and small office wireless network
. PC hardware and software
.Tier 2 support with up-selling and cross-selling
. Back-end support
. Troubleshooting
. Escalation (Home and small office wireless network)
. L2 wireless devices
. Print-servers
. VPN
. Network Storage
. Internet Camera
. WEBCHAT AND EMAIL SUPPORT – delivering non-voice support for technical inquiry, pre-sales, brand campaigns, etc.
. VOICE-TO-TEXT TRANSCRIPTION
. WEB DESIGN and CONTENT DEVELOPMENT – Packaged solution from
. ONLINE MARKETING- Promoting the company using different online resources to increase traffic to the company’s website.
.Search Engine Optimization (SEO)
.Website improvement