Hello,
I’m a customer support specialist, working for more than 14 years in different companies.
- Remote support of customers with Server, Storage and HPN hardware and software.
- Direct and Indirect support of customers, both contract and warranty
- Direct support of the front line support team is expected, which includes mentor responsibilities, and speciality pieces of training.
- Use of online case documentation tools, knowledge database search, technical documents, both internal and external, e.g. familiarity with RFC’s.
I have extensive experience in back-office processes, technical support and customer service for contact centers.
I want to help you by using my skills, knowledge, and experiences that I have acquired from my past jobs.
I am a multitasker person, I can do different tasks at the same time. I can provide various levels of customer service via phone, email, and chat. I can use different applications with minimal supervision.
I am a team player, versatile and reliable.
I'm happy serving anyone according to their needs.
Freelance experience: I worked remotely as chat support for ACL (a company based in Vancouver-Canada) and as an account manager for Blackstock Business Solution (the company in Alberta)
I will do my best to give you satisfaction, so do not hesitate to contact me if you need further information.
Thank you,
Ben Hmida Ramzi