coded in php CRM to manage technical support tickets

We want to sell minutes to customers and then we service them whenever they need help. I like to look at our minutes packages like calling cards, you use them and the minutes are removed as you use them… Users sign up for an account, input their info and can modify their accounts later on something similar to this form: [login to view URL] we have a account information page for the customer to view their account status and how many minutes are left on their account, and work performed etc…. similar to this form: [login to view URL] users can buy minutes packages, and this is already working stuff through our payment processor, also an API is there so that you can adjust their minutes on their accounts after they buy them… besides the minutes we will sell packages ??" or basic services like “virus removal??, “general maintenance?? etc… so the system must keep track of customers who buy these basic type of services and should allow us to define new ones…. We need a back end office type thing, or an administration area where we can modify customer accounts and put in the work we performed and how many minutes it took etc… so this information appears to the customer when they check their account details after logging in. This is a rough skeleton of what is required ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform PHP using MYSQL should run on all major browsers (IE, Mozilla, Netscape ... etc)