Manage Customer Chargeback/CPV/Escalation/Query for online payments

₹100-400 INR / hour

Closed

Posted

about 11 years ago

₹100-400 INR / hour

Job Description: We're looking for a Customer Service Manager who will manage all payment related issues generated by customers including complaints, escalations, charge backs, .CPV etc. Your responsibilities: - Respond to customer inquiries/complaints related to payments via email and telephone in an efficient and effective manner - Resolve all issues related to charge backs - Be CPV for our company and payment gateway Your qualifications: - Based in India or be able to communicate with customers and banks in India at IST - Experience handling chargebacks, escalations and queries related to customer's payments on our ecommerce website - Preferably worked with an ecommerce business before - Excellent verbal and written communication skills in English, including proper spelling and grammar - Knowledge of Microsoft Word and Excel as well as of the Internet - Excellent organizational skills and the ability to manage multiple priorities

Customer Support

Phone Support

Project ID: 4243524

About the project

9 proposals

Remote project

Active 11 yrs ago

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9 freelancers are bidding on average ₹287 INR/hour for this job

@mskadur

Dear Recruiter, I am staying in India and experienced in handling email and phone support with customer. I'd done past work outside of freelancer for my company for sourcing the product/components. I've good English written and spoken. I can handle this position with pasion. BR-

₹200 INR in 5 days

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@gjvd

Willing to work on the assignment. I am totally dedicated and hard working for any job assigned. I can complete any given job in a given deadline with quality. New to Freelancer but without lots of experience.

₹400 INR in 5 days

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@NehaKap

I have previous experience of handling customer service & escalation calls in a credit card company. Was a soft skill trainer & led projects to improve customer experience on the phone.

₹400 INR in 5 days

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@viya89809

I have been working on customer support, sales and service for the past 3 years. Please check PMB

₹250 INR in 25 days

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@alexbrown342

I have got an excellent experience in virtual assistance,sales and customer service by working in such huge organizations like Comcast, Time Warner cable and Direct TV tech support I have got excellent customer service skills to retain customers by providing them Great customer Satisfaction.

₹350 INR in 40 days

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@LeenaKotwal

Hi Looking forward to work on this project

₹200 INR in 30 days

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@bnshet

hello we having experienced team of customer support over phone and emails we can handle your excitation as well. as we have good research in this field.

₹250 INR in 50 days

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@rsk2me

Innovation and improvement-led solutions with transformation as the 'arrow head' Integrated global delivery model (IGDM) for multi-country, multi-shore options Risk/reward based, flexible business models Collaborative, partnership based approach A business services approach with world-class delivery standards We will doing best.......

₹230 INR in 5 days

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@darshin

Hi, I have over 8 years of experience in facing customers and I have the maturity and communication skills to deliver to your utmost satisfaction. Please check your PM for further details. Thanks, Darshin

₹300 INR in 5 days