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We're looking for a Customer Service Manager who will manage all payment related issues generated by customers including complaints, escalations, charge backs, .CPV etc.
- Respond to customer inquiries/complaints related to payments via email and telephone in an efficient and effective manner
- Resolve all issues related to charge backs
- Be CPV for our company and payment gateway
- Based in India or be able to communicate with customers and banks in India at IST
- Experience handling chargebacks, escalations and queries related to customer's payments on our ecommerce website
- Preferably worked with an ecommerce business before
- Excellent verbal and written communication skills in English, including proper spelling and grammar
- Knowledge of Microsoft Word and Excel as well as of the Internet
- Excellent organizational skills and the ability to manage multiple priorities