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Italian Online Store Customer Service Specialist

€12-18 EUR / hour

Closed
Posted 4 months ago

€12-18 EUR / hour

I'm seeking an Italian native with experience in customer service for our online store. Your primary platform will be email. Responsibilities: - You would need to be available for customer service duties for 4-8 hours each day. - Handle a variety of issues including product inquiries, shipping issues, and returns and refunds. Ideal Skills: - You should have a background in e-commerce or retail customer service. - Excellent communication skills and proficient in handling customers via email. - Strong problem-solving skills with the ability to swiftly handle customer issues.
Project ID: 37687849

About the project

40 proposals
Remote project
Active 3 mos ago

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40 freelancers are bidding on average €15 EUR/hour for this job
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To Whom It May Concern, Hiring Manager I'm writing to convey my interest in working for your online company as an Italian customer service representative. I'm sure I can help your business succeed because I speak Italian fluently and have a lot of experience with e-commerce customer service. Important abilities and credentials: Native Speaker of Italian: I bring to the table a profound awareness of the linguistic intricacies required for efficient client contact as a native Italian speaker. Knowledge of E-Commerce Customer Service: a track record of success managing customer support duties in the online retail industry. knowledge of handling a range of consumer inquiries, such as those about products, shipping, and handling returns and refunds. Next Actions: I'm thrilled to have the chance to help your online business succeed. I'm eager to talk more about how my qualifications and expertise meet your needs. Please get in touch if you would like to arrange an interview or ask for more details. I appreciate your consideration of my application. I can't wait to add my experience to your group. Warm regards, Raghav.
€15 EUR in 40 days
4.7 (41 reviews)
7.9
7.9
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I am ready to start work immediately as the dedicated Italian native for your online store's customer service. With a strong background in e-commerce and retail customer service, I bring proficiency in handling product inquiries, shipping issues, and returns and refunds via email. Committed to being available for 4-8 hours daily, my excellent communication skills and swift problem-solving abilities make me the ideal candidate for this role.
€15 EUR in 40 days
4.9 (90 reviews)
7.3
7.3
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Hi We are a team of experienced web developers having 11 years of working experience in the same; we could do your project in 100% of your satisfaction. Let’s discuss more in chat to start immediately. Best Regards Techwelfare
€15 EUR in 40 days
4.7 (172 reviews)
7.4
7.4
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Hello, I went through your project description and it seems I am a great fit for this job. I am a Professional with huge experience in Website Design, Shopping Carts, eCommerce, Prestashop, Italian Translator - plus, you can check my profile as well. Lets connect in chat so that We discuss further. Thank You
€15 EUR in 7 days
5.0 (58 reviews)
5.4
5.4
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Hi there, I'm Mauro, I'm Italian native speaker. I have a background in customer service and excellent communication and problem solving skills due to my previous jobs. My main job is flight attendant so Im always in contact with people and in my spare time I have done several online jobs. Mainly, I worked as virtual assistant in various websites. Please contact me for further information. Best regards, Mauro
€12 EUR in 40 days
5.0 (10 reviews)
5.2
5.2
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Hi! My name is Marjan and I'm here to offer you my services as a skilled applicant with over a decade of experience working on Freelancer.com. I believe I am the best fit candidate for this project due to my extensive experience; I would like to have a discussion to get to know that we both are on the same page. Once the scope will be locked, I will start working on it right away.
€15 EUR in 40 days
5.0 (23 reviews)
5.0
5.0
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I am Muhammad, and I believe that my extensive background in customer service both in e-commerce and retail perfectly equip me for this job. My diverse experience has helped me to gain a comprehensive understanding of customer needs and how to address them efficiently. I am fluent in Italian, being a native speaker, and skillful in using it to solve queries effectively, which will be essential in dealing with Italian customers for your online store. Moreover, my strong problem-solving skills allow me to respond promptly and appropriately, regardless of the complexity of the problem. I have developed strategies that ensure swift resolutions while maintaining high-quality service delivery. Additionally, my ability to multitask and think on my feet enables me to handle multiple inquiries simultaneously without compromising on the quality of responses. Lastly, I take immense pride in adhering strictly to deadlines without any compromise on quality. My clients' satisfaction has always been my utmost priority, which is why I offer free revisions if required. With me on board, you can rely on having plagiarism-free content that is tailored to the industry standards and your specific instructions. Mor
€15 EUR in 40 days
5.0 (2 reviews)
4.5
4.5
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Caro Paolo L Lui è Zigmas, esperto di carrelli della spesa, esperto di e-commerce. Posso fornire assistenza clienti per il nostro negozio online. Ne parliamo via chat adesso? Grazie per il tuo lavoro di pubblicazione Saluti! Zigma V
€12 EUR in 40 days
5.0 (9 reviews)
3.2
3.2
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Hello, As an enthusiastic full-stack web and mobile developer, my extensive experience in building e-commerce platforms and applications is a perfect match for your Italian Online Store project. I am confident in delivering top-notch customer service to your unique requirements. I understand the vital role that customer service plays in ensuring smooth operations for an online business and I am committed to exceeding expectations in this area. My background enables me to understand complex problems and quickly provide effective solutions, which is a core skill needed to handle product inquiries and shipping-related issues. With my proficiency in English and Italian languages, I will be able to expertly communicate with your customers via email, offering professional support throughout their purchasing journey. Moreover, my experience with version control tools like Git, SVN, and TFS makes it easy for me to adapt to new systems and technologies, ensuring that I can seamlessly integrate into your existing setup without any hiccups. Thanks
€15 EUR in 40 days
4.6 (3 reviews)
3.6
3.6
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I am italian mothertongue with a degree in foreign languages (professional knowledge of english and french). Very good knowledge of shopify: creating and re-writing texts (description of commercial items), handling customer queries by mail, phone and social.
€13 EUR in 40 days
5.0 (9 reviews)
2.4
2.4
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Hello! I am thrilled to express my interest in the Italian Customer Service position for your online store. With a solid background in IT Support teams within multinational companies for the past 5 years, I have honed my customer service skills and developed a strong problem-solving mindset. I am a native Italian speaker, and my experience has equipped me with the proficiency to handle a variety of customer inquiries, including product-related questions, shipping issues, and returns and refunds. My extensive time in IT Support has ingrained in me the importance of effective communication, and I am well-versed in managing customer interactions via email with precision and clarity. I am accustomed to working in dynamic environments and am prepared to dedicate 4-8 hours each day to ensure exceptional customer service for your online store. My e-commerce and retail customer service background, coupled with my strong problem-solving skills, positions me as an ideal candidate to swiftly address and resolve customer issues, enhancing the overall customer experience. I am enthusiastic about the opportunity to contribute to the success of your online store and look forward to the possibility of discussing how my skills align with the needs of your customer service team. Sincerely, TheCloudLancer
€18 EUR in 40 days
5.0 (1 review)
2.4
2.4
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Hi there! I am Samad from Pakistan, I can build an ONLINE STORE e-commerce website according to your requirements, Thanks.
€12 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including email, Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
€12 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Meu desempenho e a facilidade pra fazer essa tarefa que me foi oferta através do site onde estou trabalhando
€15 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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As much as I understand that my profile is far from being directly related to your project, I believe that my diverse skill set still allows me to bring a unique and powerful perspective to the table. Given my experience in high-pressure environments with a strong focus on customer engagement, I am confident in my ability to handle any customer inquiries or product issues with poise and professionalism. My background in retail management has also given me a deep understanding of the importance of timely and accurate communication, as well as the ability to think creatively and quickly resolve conflicts. Moreover, I have an uncanny ability to pick up new skills quickly and efficiently. Thus, I can assure you that if hired for this role, I will dedicate myself wholly to learning the nuances of your online store and adapting my e-commerce knowledge and mechanical engineering expertise into providing excellent customer service. In summary, while my path may not be traditional, I believe my unique skills can add significant value to your team. I am enthusiastically looking forward to bringing a fresh perspective to your Italian Online Store Customer Service Specialist position and playing an integral part in enhancing your customers' shopping experience by providing them with prompt, effective, and bilingual assistance.
€15 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, With a strong foundation in e-commerce customer service, . Offering 4-8 hours of daily availability, I excel in managing product inquiries, shipping concerns, and returns/refunds seamlessly. My proficiency in email communication and adept problem-solving skills make me an ideal fit for ensuring customer satisfaction. Let's enhance your online store's support together. Thank You Best Regards, Shahzaib https://www.freelancer.co.uk/u/theshahzaibkhan
€12 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, It's Emre. I'm very fluent in Italian and i worked for Getir (it is a e-commerce service provider in food industry) in customer relationship field. So i have experienced how to supply with italian people. Text me back if you are interested :)
€13.30 EUR in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello my Name is Nana, I am really interested in your project. I have read the job description fully and I understand and agree to the job conditions and payment. I am a Customer service specialist with several years of experience. Providing the best customer service experience is what I can guarantee. As a customer care specialist, I provide information to customer demands during the pre and post sales process and work for international brands especially in the field of fashion and automotive which helped me develop my communication and customer service skills. I have implemented continuous improvement techniques in my past positions. I like working with people and enjoy group projects, but I am also a self-starter. I'm good at organizational skills, time management. my greatest strength is my ability to effectively handle multiple projects. I believe I’ve consolidated multiple interpersonal, organizational, methodological skills within past experiences. I'm a fast learner who adapts quickly to change. I'm dedicated/enthusiastic about helping companies meet its goals. I'm an outstanding performer and I take pride in my work. Nana Kantaria
€18 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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As a Software Engineer with a deep intrigue for the consumer market, I've had vital experiences that have honed my problem-solving abilities and strong communication skills. At the core of my work is HTML, CSS, JavaScript, and other programming languages which give me an edge in managing complex tasks effortlessly. Complementing these technical skills is my retail customer service experience where I've handled similar responsibilities - staying available for customer duties for required hours and resolving a plethora of product inquiries, shipping issues, and returns & refund concerns. In addition to my coding skills, I have a deep understanding of e-commerce intricacies thanks to my background in this sector. This insight goes hand-in-hand with fluency in Italian which is essential for your project needs. Handling customers gracefully via email is one of my strong suits where my quick resolution abilities will be highly advantageous. Ultimately, hiring me would not just be about task completion but also bringing on board someone who comprehends both technology and business bringing an added layer of proficiency to contribute towards your online store's growth. Thank you for considering me as your potential Italian Online Store Customer Service Specialist!
€15 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I'm an Italian student, currently studying business and economics in Novara, I might be the best person for this job since I already have some experience in this sector, I worked for 6 months in the Amazon customer service of a local company, I answered customer questions, I was responsible for monitoring the products and I took care of refunds and returns. With this job I learned how to satisfy a client in the best way possible, I improved my problem solving skills and made a lot of experience in this wonderful sector.
€14 EUR in 40 days
0.0 (0 reviews)
0.0
0.0

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Hong Kong, China
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Member since Jan 2, 2024

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