Suraily Scozzafava
6005 NW Winfield Drive
Port Saint Lucie, FL 34986
954-554-7238
EXPERIENCE
12/07- 10/09 AMERIGROUP Community Care, Sales and Marketing Miami, FL
Director
• Planed, organized, directed and managed strategic direction of representatives to ensure that enrollment goals are met in South, Central, and Gulf region.
• Developed Business and Marketing Plans
• Established, built, and maintained relationships with organizations and providers
• Developed and coordinated signature events
• Developed short and long term sales strategies
• Developed retention strategy
• Tracked and reported productivity
• Developed and conducted office and field rep training
• Developed changes and adapted marketing techniques to fit the marketplace
• Coached, trained, and motivated team members – included Sales & Marketing Reps and Call Center team.
• Enforced state and corporate guidelines
• Partnered with Public Relations and other external agencies to promote/advertise the company products.
• Responsible for Florida’s marketing budget
• Recruited Sales and Marketing Representatives
• Assisted VP’s of other lines of business in the company to increase enrollments and expand network.
• Assisted other markets (other states) with developing their marketing teams and increasing membership).
6/04 – 12/07 AMERIGROUP Community Care, Sales and Marketing Boca Raton, FL
Marketing Manager
• Established and maintained relationships with community based organizations, faith based organizations, and providers.
• Prepared and implemented strategies to improve production
• Identified and resolved issues for team, providers, and members.
• Scheduled and coordinated large events and field activity with team members
• Researched and evaluated competitive activity
• Tracked and reported productivity
• Coached, trained, and motivated team members
• Recruited Sales and Marketing Representatives
9/02-6/04 Humana, Inc., Medicaid Sales Ft. Lauderdale, FL
Humana Family Benefits Consultant
• Organized and participated in community events
• Identified new Medicaid recipients and educated them on the benefits
• Assisted Medicaid recipients on how to enroll with the plan of their choice
• Generated referrals from new and existing clients
• Completed enrollment paperwork
• Periodically followed up with existing members to ensure customer satisfaction
1/99 – 3/02 Abitibi Consolidated Sales Corp., Paper Company Manufacturer White Plains, NY
Administrative Assistant to Sr. Vice President
• Implemented new software application for diagrams, charts, and graphs
• Assisted with the organization of a voluntary accounts receivable special project
• Received and fulfilled requests for Spanish speaking incoming calls
• Administrator for the company’s corporate credit card program for all employees
• Administrator for the company leased vehicle program
• Made travel arrangements for senior management
• Arranged meetings
• Controlled spending on company functions
• Prepared presentations
• Prepared Travel and Expense Reports
• Produced letters, memos, and contracts
• Coordinated large mailings
• Accounts Payable
EDUCATION: The Westchester Business Institute White Plains, NY
Associates Degree in Occupational Studies
Gold Coast School Boca Raton, FL
Life, Health, & Variable Annuity License
SKILLS: Microsoft Word, Excel, Powerpoint, Visio, Outlook, and fluent in Spanish
References Available Upon Request