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Viritual Assitant

€2-6 EUR / hour

Closed
Posted 6 months ago

€2-6 EUR / hour

I am looking for a virtual assistant who can provide customer support for my business. The ideal candidate will have specific skills and experience in customer service. I anticipate needing a virtual assistant for more than 20 hours per week. We have 30 properties in Marbella Spain that is published online for vacation rentals called Bookinmarbella The job requires handling all the advertisements, photos texts, customer support in portals such as Airbnb, Booking and in our own booking CRM system. The job is also to answer and organise bookings, contact guests on checkin and check out, control of cleaning calendar, make sure guest has filled in the online check in link and are in contact whit their check in person. Organise contract for new properties such as text writing, create new advertisement, marketing in facebook and Instagram and and to continue improve the website that is in wordpress. We are looking for a person that can be responsible and that can work in many system at the time. Tasks: - Responding to customer inquiries and resolving issues - Managing customer complaints and ensuring customer satisfaction - Providing product information and assistance to customers Skills and Experience: - Excellent communication and interpersonal skills - Strong problem-solving abilities - Previous experience in customer support or a related field
Project ID: 37435581

About the project

138 proposals
Remote project
Active 4 mos ago

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138 freelancers are bidding on average €5 EUR/hour for this job
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Hi there! Hope the weather is treating you nice wherever you find yourself! I see you listed a project requiring these skills; Customer Service, Content Writing, Virtual Assistant, Social Media Marketing and Contracts and I would like to be considered for it. I am an expert Virtual Assistant with a set of skills you will find very valuable. These skills have been gained from over 4 years working roles in a variety of industries such as ecommerce, SaaS, product development, etc. I am knowledgeable with a variety of different software and find it easy learning new ones. Some of my favourites are Trello, Google Suite and Active Collab. My written and spoken English are both exceptional which aids communication and ensures that mistakes in interpretation of directives are minimized. Please contact me to discuss more details about this project. Hoping to hear from you soon for a interview! Thank you
€5 EUR in 20 days
5.0 (30 reviews)
7.2
7.2
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Hello. With over six years of extensive experience in customer service and property management, I am eager to offer comprehensive support for your vacation rental business in Marbella, Spain. My background includes handling property advertisements, customer support across various platforms like Airbnb and Booking, and optimizing booking systems for 30 properties through Bookinmarbella. I excel in managing inquiries, resolving complaints, ensuring guest satisfaction, and coordinating bookings and check-ins. My adeptness in systems like WordPress, CRM, and social media marketing will aid in improving your website and expanding your online presence. I am dedicated, proficient in multitasking, and thrive in providing exceptional customer service. I am enthusiastic about contributing to your team and ensuring seamless operations for your business.
€5 EUR in 25 days
4.9 (358 reviews)
7.2
7.2
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With over 10 years of experience in customer service, social media marketing, and virtual assistant work, I am confident that I can provide the necessary support for your business needs. I understand your need for a virtual assistant who can provide customer support for your business. Specifically, I have extensive experience in customer service and/or a related field that enables me to handle customer inquiries and resolve issues quickly as well as provide customer complaints and ensure customer satisfaction. Additionally, I have expertise in product information and assistance that can be used to better serve your customers' needs. I believe that my skillset makes me the perfect fit for this project. With an understanding of how to effectively respond to customer inquiries and resolve issues as well as manage customer complaints and ensure customer satisfaction I am confident that I can provide exactly what you need when it comes to customer service for your business needs.
€4 EUR in 40 days
4.9 (65 reviews)
7.2
7.2
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Hello there! My name is Muhammad Azaz and I am a data entry and web research specialist. I understand that you are looking for a virtual assistant who can provide customer support for your business. I believe I am the perfect fit for this project! With my extensive customer service experience and strong problem-solving abilities, I am confident that I can help you resolve any issues or complaints your customers may have. Additionally, I have previous experience in customer support or a related field which should come in handy for this job. I am available to work full time 8+ hours a day 5 days a week so please feel free to reach out if you are interested in my skillset. Thank you for considering me for this position!
€5 EUR in 40 days
5.0 (15 reviews)
6.4
6.4
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Hi, I just read your posting. It sounds like you need an expert content writer to complete your writing. I have a background in content writing and have been doing this for 5 years, and can give you quality seo content writing within timeframe. You can review one of similar projects in my portfolio here: https://www.freelancer.com/u/CRBW?w=f. I can write an original plagiarism free seo content writing. Kindly tell me more about your project of content writing. Let me know if my profile looks interesting, I will be able to start your work instantly. We look forward to your response. We will be happy to assist you! Best Regards, Sehrish Ghulam Nabi
€2 EUR in 7 days
4.7 (232 reviews)
6.5
6.5
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Hello there, My name is Saad (Joe), and I would like to be your Customer Service Representative. I have been providing Customer Support Services for 9 years now as I have been working as a freelancer since 2012, and you can see the reviews on my profile. I have worked for a company as a retention agent, and I grew up to the position of Team Lead for a team of 11 people who are now working under my supervision. I have provided Customer Retention Services, through chat and email, to a US-based subscription company where my team handled more than 1500 chats weekly and I handled escalations and follow-ups with customers via email for cancelation requests and have been scoring 20% retention which is double than industry standards right now. I have an excellent command of English, so your Customers will not have any problem concerning communication as all communication will be apparent, easy, and complete in information. I have also worked as a Virtual Assistant for a Resort Marketing Company based in New Zealand. I have provided the owner with all kinds of support during the day. I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more. Kindly do have a look at my profile for reviews regarding my quality of services. Best, Saad (Joe).
€6 EUR in 40 days
4.8 (43 reviews)
6.5
6.5
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Hi I am an experienced virtual assistant with 4yrs customer support experience and can start right away I am willing to showcase my dedication by offering my services for the first week at no cost. This trial period will allow you to assess my capabilities firsthand. You can take a look at my reviews for assurance that your project will be done accurately and on time Hope you will consider my application Looking forward to working with you
€4 EUR in 40 days
5.0 (21 reviews)
6.0
6.0
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Hi, Looking for a reliable virtual assistant to elevate your customer support game? Your search ends here! With a strong background in customer service, I bring the skills and experience needed to provide top-notch support for your business. I am committed to dedicating more than 20 hours per week to ensure seamless communication with your customers. My tasks include responding promptly to inquiries, addressing and resolving issues, managing complaints, and ensuring overall customer satisfaction. With a customer-centric approach, I will provide detailed product information and assistance to enhance the customer experience. Let's work together to build trust, loyalty, and satisfaction among your clientele. I am eager to contribute my expertise to your business and streamline your customer support operations. If you're seeking a dedicated virtual assistant with a passion for customer satisfaction, I look forward to the opportunity to discuss how I can add value to your team. Ajaz A
€4 EUR in 40 days
4.7 (44 reviews)
5.7
5.7
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Hi, I have experience in administration, customer services, research, appointment setter, data entry and virtual assistant. I can fulfill all your given requirements and Will deliver you quality results. Please message me to discus further details and can start asap. Thanks, Fida.
€3 EUR in 40 days
4.8 (14 reviews)
5.1
5.1
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I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
€4 EUR in 40 days
5.0 (7 reviews)
4.8
4.8
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Hello, I hope you are well. I have a extensive experience of over 17 years in the US real estate and Virtual Assistant positions. I have worked for a Mortgage Co. based in West Palm Beach, FL, in loan resolutions and home retention positions tenure 4 years. I have also worked for a Miami based realtor and a Mortgage House based in North Carolina on FSBO / Expired listings for a tenure of 6 months, and my last position was with a National Real Estate Auction firm based in CA for Client and Asset Acquisitions tenure 4 years. 1)I have previously worked on CRM's like Costar, MOJO and Vulcan7(Real Estate Campaign's). 2)I have also worked on data research and data scrapping projects via costar, crexi, zillow and loopnet. 3)I can start asap I believe I can get the job done with utmost importance and due diligence. Thank you for reviewing my bid, and thank you for posting your project requirement.
€8 EUR in 40 days
5.0 (8 reviews)
4.9
4.9
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Hi! This is Mishelle! I have experience as a VA, Customer Service, Marketing and I’m a Graphic Designer! I have worked for many companies doing it all at the same time plus sales, I speak two languages perfectly (English and Spanish) and I can work with any CRM due to the extensive knowledge of the softwares on the market. If you think that I can be a good fit for your needs, please let me know! I’ll be happy to chat with you and find out, looking forward to get to work with you! Thanks for reading me!
€6 EUR in 40 days
5.0 (1 review)
4.4
4.4
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Hey Jealina W., This is Kabeer, TOP 1% Among All Freelancers (Rising Talent). I have gone through your work requirements for the Virtual Assistant project and I am perfect for it, and here is why: I am a Google and Meta Certified professional with over 7 years of expertise in Social Media Marketing, Content Writing, and Customer Service. I have an extensive track record in international markets like the USA, UK, Saudi Arabia, and the UAE, having served 170+ clients. My action plan for the Virtual Assistant project includes: ⚡️ Providing excellent customer support by responding to inquiries and resolving issues promptly. ⚡️ Managing customer complaints and ensuring customer satisfaction. ⚡️ Offering product information and assistance to customers. ⚡️ Utilizing strong problem-solving abilities to address customer concerns effectively. For a glimpse of my past work, here are my portfolio links: https://www.freelancer.com/u/kabeerkhan9 I kindly request you to initiate the chat further, so I can provide you with a tailored Marketing strategy and Roadmap to follow for your Virtual Assistant project. Best Regards, Kabeer Khan
€2 EUR in 7 days
5.0 (2 reviews)
4.2
4.2
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Hello, I have a lot of experience as a VA and I can help you with everything you mentioned. I am looking for this sort of long term arrangement and I would like to work on your project. What are your business hours? Please contact me to discuss more. Best, Stefana
€6 EUR in 40 days
5.0 (12 reviews)
4.3
4.3
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I think effective conversations are more important than flashy bid messages. so can we do a quick call to discuss your requirements more in detail? or it would be better if you hit me a message so we could discuss your requirements more in detail. I'm here and waiting for your response Regards, Azhar P.S.: You'll also find my client reviews that tell everything you need to know about whether my clients think I'm worth it!
€4 EUR in 40 days
5.0 (1 review)
3.5
3.5
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Hello, I am experienced Virtual assistant and I live in Barcelona. In short: - During the last three years I was working as a personal assistant in IT sector, but I am very interested in HORECA. - With my previous employer we were able to triple our client base. - I have a degree in Business and Administration. - I am organised, dedicated, attentive to details, fast learner, friendly and available full time. - All the skills and requirements for this job I can cover. Some of the tasks I performed previously: Calendar and emails Management: This was one of the main tasks in my previous job. I was planning and synchronizing meetings, as we had several calendars of our clients with their own meeting that we could not miss, also new meeting with potential clients were coming every day. Research: Finding and adapting the solutions, documentations and people in our work was essential. Customer Support: I was answering emails, Teams, tickets in ServiceNow to communicate with clients on issues and addressed them to my boss to receive further instructions on how to resolve the incidents. Freelancer Coordination: This is another main task I had to work on every day. We had hundreds of freelancers dedicated for different tasks in different tools and fields of IT. Thank you for you time, I am open to answer any further questions.
€6 EUR in 40 days
5.0 (2 reviews)
3.4
3.4
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Hello, I am BEN, I am ready to start work with you right away agreeing to all your terms and conditions aswell as working with your time zone as I have read your project description and I see you need a reliable, proactive and trustworthy Virtual Assistant to work with you on the said task, fortunately this fits my expertise perfectly, I can start work with you immediately. I am an excellent, resourceful, reliable and trustworthy Virtual Assistant, Content writer and Web Developer and I will help you with all tasks listed promptly and precisely. I have an amazingly advanced English written and oral communication skills. I am confident that I am excellent for this project. I am available to work with this project for a long term and I guarantee your utmost satisfaction. I am ready to showcase my expertise and readily available to start a chat to discuss about the project right away. My rates are flexible and I am open to negotiation. Thank you, Best regard!
€6 EUR in 40 days
5.0 (1 review)
3.2
3.2
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Hi there! My name is Sar and I am excited to help you with your project for Virtual Assistant. I have the necessary skills and experience to provide customer support for your business. With my communication and interpersonal skills, strong problem-solving abilities, previous experience in customer support or a related field, excellent communication and organizational abilities, and 20+ hours per week of availability, I am confident that I can provide the quality service you are looking for. I have a background in IT/Helpdesk Service which has given me valuable skills such as problem diagnosis/resolution/escalation, application installer, system administration, system configuration and maintenance as well as web development. This has helped me develop an understanding of systems and applications which is vital when it comes to providing customer support. I would be delighted if you could consider me for this position. I look forward to hearing from you soon!
€4 EUR in 40 days
4.3 (4 reviews)
3.4
3.4
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Greetings, Myself Fardin. I am a professional e-Commerce customer support representative. I love dealing with difficult customers and also love to build good relations with customers. I am a Full-Time Professional Freelancer! I can dedicate 40+ hours per week. Services I have been providing are: Order Processing Booking Orders Client List Update Requisition Check Updates of the Orders Order Queries Email Support: Replying Customer Emails Notify them of their Orders Complaint Handling Support on Demand Overall, I'm here to help you take your e-commerce business to the next level. I won’t just work for you, I’ll work with you to make sure becomes a success. Please let me know when you're available to discuss more details about the project. I am waiting for your reply. Thank you
€4 EUR in 40 days
3.6 (16 reviews)
3.9
3.9
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Hi, my name is Elle. I am a Digital Marketing Specialist and our family is in the rental business for over 20 years. To date, we have 3 apartment/ commercials complex with an average of 10 units per building located in the capital city, so you can be assured that I have the knowledge and experiences in managing rental properties may it be for short or long-term stays. This year I am set to start another short-term property rental and will be using AirBnb and Facebook Marketplace to attract customers. I'm looking forward to assist you on running your business. I will be using my knowledge in marketing to get tenants and my property management skills to ensure a pleasant stay and smooth property operations. Do let me know if you are looking for someone who's also in the business and have years of experience to back it up. Thank you and good luck! Best regards, Elle
€5 EUR in 40 days
4.9 (2 reviews)
2.7
2.7

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Flag of SPAIN
Spain
0.0
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Member since Nov 15, 2023

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