I've had the chance to fully review your requirement and it seems we may be able to help you in taking this further. However would you be considering a Customer Support/Sales Assistant based offshore (Manila, Philippines) and flexible enough to follow whatever number of hours you'd require within EST hours?
My name is Jay from Condor Solutions. We are a 100% Canadian owned outsourcing company with global office in Manila, Philippines. Our company has been providing virtual assistance to different companies in UK, US and Canada. Mostly, a typical virtual staff can do overall customer support, secretarial/back office admin work, SEO and Social Media support, and other business related functions.
As of the moment, we are following US timezones since 90% of our clients are based in various states in the US. Hence, we are always available to provide maximum support during your local hours!
Our strategic solution is client must clearly define exactly what it is that they're trying to achieve with their business requirements and then set goals and guidelines accordingly. Clients don't pay our VA to potter around on their desk, it is a part of the business strategies and should have measurable results.
Now, could you please get back to me if we can do this job and get things started as soon as possible. Let’s discuss further via Skype or phone call so we can shape up a plan to move forward.
Cheers, Jay