• More than 7 years successful Voice Call center experience in Customer Service and Technical Support with recognized strengths in issue resolution and customer satisfaction problem-solving and trouble-shooting, interacting with customers based in the USA and Australia.
• Excellent working knowledge using Citrix software’s, CRM software’s E mail marketing software’s, Avaya and Cisco equipment's for VoIP
• Ability to train, motivate, supervise, mentor customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Develop, plan, conduct audits and variance analyses, process reports and filings, and maintain/update accurate data.
• Have successfully cleared Versant Spoken English Certification Test .
• Graduate in Commerce from Mumbai University
• Advance computing knowledge possessed with know how to use and install CRM and other related software’s on servers, well versed with Excel, outlook Ms office etc,
• Solid working knowledge of LAN/WAN (ISP) N/W
• Working knowledge of Microsoft active directory services, Server 2003-2008.
• Knowledge of network Devices (Router, Switch, Hub & Repeater) configuration and troubleshooting.
• Understanding of Computer Hardware & Operating system's function.
• Ability to install operating systems..and critical updates
• Ability to configure Printers and other devices on Wi-Fi and LAN
• Ability to install various accessories such as office tools, antivirus and other updates etc.
• Also possess