This is an ideal position for an extremely well organised, hardworking team player comfortable working in a diversified role with significant responsibility for handling a client base to ensure they are delighted with their experience with our company.
Our company is a dynamic and fast paced (yet stable and well-established) professional coaching firm located in Essex. We have a position available for an experienced Client Care Assistant to work within a fun team that believes in doing whatever it takes to get the job done.
Client Care Assistant:
Duties include managing day-to-day email communications from existing clients and resolving their questions clearly, efficiently and in a timely manner. In addition following and improving already established operations procedures to ensure that all clients requirements are met including:
- Booking Call times for the senior coaches using Google Calendar and our existing in house software platform (training will be provided)
- Ensuring member email broadcasts are sent and members are identified correctly in the in house system.
- Creating monthly reports by gathering information from multiple internal sources to produce a clear and concise management reports
- Liaising (if required) with our accounts department to assist in a smooth member experience
- Responding to client requests for information regarding their programs via email
- Posting and responding to clients on the established members only Facebook group
- Calling clients when required to gain information or confirmation of attendance of member events
- Attending ‘member only events’ and ‘team days’ upon request, including 3x per year, 3 day seminars in UK
- Managing the event team and ensuring pre designed operating procedures are preformed for the event
- All aspects of ‘client care’ to ensure client is ‘delighted’ with the support they have receive.
Candidate must be above-and-beyond organised. must love helping clients find solutions to their requests without delay, proficient in email (Google Mail), online calendar (Google Calendar), Word/Excel.
Must be smart, flexible, resourceful, trustworthy, extremely detail oriented, poised/polished, adept at multitasking at the highest levels, and have experience with top-level business support.
Must be able to have flexible working hours and be able to respond at a moments notice.
Will be required to attend our offices in Billericay, Essex one day per month, otherwise the tasks can be performed from applicants home office.
Must have positive and fun outlook on life and have lots of energy, commitment, and motivation and thrive working in a small team environment with other staff.
*** Please send your resume only if you meet the following requirements:
- Computer fluency
- Excellent phone, organisational, filing, verbal, and follow through skills
- High attention to detail and efficient in managing many simultaneous tasks and projects
- Highly communicative, responsive and accessible
- Looking for a full time (equivalent hours) position
- Excellent references from a recent job with similar experience
- Must have own car and live within 1-2 hours of Billericay, Essex
Compensation: £8 hr to start
Dear Sir,
we are pleased to inform you that we have studied all the requirements and can deliver the same to u .we already have similar work experience and have worked on similar projects in the past and can deliver u as u have specified in your requirements
we have similar work experience and can handle this quite well
We are one of the leading service providers in the field of Website Designing, Application Software Development, System Software Development, E-commerce Development, CRM, MLM, Corporate Presentations and Customize Web Solutions. As a trusted web development and internet marketing company, we offer our clients strategic web solutions geared for taking the competition head on.
Our aim is to provide current and up to date information technology solutions; solutions, which enhance the work environment and make work simpler and more efficient. Also the solution must provide for the considerable saving of times and human resources, which can be utilized for other purpose. In effect, a good software solution can improve the productivity of the company.
plz let us know your skype or e-mail so that we can discuss further
Regards
I have worked for Convergys Philippines Inc., for SPRINT-NEXTEL and interfaced with customers via inbound and outbound calls.
I am collections trained and have assisted customers with their billing-related concerns and account maintenance.
I have provided technical assistance & solution for customers' devices.
Increased customer experience by providing information on new products, rate plans and services through upselling opportunities.
Diplomatically, I resolved customer complaints and diffused tension to ensure customer retention.
I have received service star awards for providing extraordinary customer service and issue resolution... and I always hit more than the required quota for sales, AHT, and other metrics - thus having a very good scorecard.
I am committed to QUALITY and have a strong ability to work alone or with a team with minimum supervision.
My active listening skills and customer service skills will surely be a great help for me to be able to accomplish my tasks. Plus, I am adept with working in a call center environment, thus, multi-tasking is not new to me. And I am very much will to learn.
Hi, I have 4+ years of experience in this service based industry and I have upgraded my skills into typing (30-40 wpm), basics of ms word excel, excellent customer support-voice,semivoice chat support, researchive over the internet,handling client webex conference meeting,analyzing problem and rectifying within the stipulated time is my motto. I am looking for part time job to not only earn extra income but also to upgrade my skills to higher level so that I can meet my Employers expectations. Thanks in advance.
I honor to you and draw your attention Of course it is possible for me to work with you.I am new in this site but i have much experience to same work.I done before as virtual assistant o odesk.I hope you hire me for this give a chance first time to prove my skill.
Thanks,
Yours faithfully.
Ariful Islam
I am a full time QA analyst from the UK, I have been employed in my latest role for 3yrs and have a total of 10yrs experience QA testing of Websites and games. I am ISEB/ISTQB certified tester (passed the exam just last year so everything from that is still fresh in my mind) and I am knowledgeable of testing methodologies and best practices from my study for this exam. I am experienced in creating high level scripts within HPQC and I am also QTP qualified and due to the nature of testing am a very organised and prioritised person. For more details check take a look at my resume, Kind regards, Steve
We have a call center in India with 20 seat capacity. We have highly skilled staff who can do long hours on weekly basis with negotiable rate. We are keen on BPO and KPO as well. Customer service is at par for a bargain price. We have additional capacity to accommodate more staff if required or situation demands. We are in Bangalore India and have access to the best resources. We will meet your standards and commitments and at times excel them. We want to have a opportunity to discuss more about these positions in details.
Good day Sir/Madam;
I'm Denise Gavino, I am 29 years old. I am from the philippines. I have worked for a call center company for a year as a customer service representative. My work scope was to provide medical information and drug coverage of members of a medical insurance company to pharmacists.
I am hardworking, reliable, a fast learner, flexible with regards to time and easy to work with. I give my 100% effort to be productive. I have good internet connection. I have both a desktop and a laptop, I am very eager to work online. thank you have a good day.
Hi,
I can work 40 hours per week. I can do all the computer assisted work for you. It is very interesting and exciting job for me. I have excellent English language skills and I can support in most of the computer related work.
I will charge 6 GBP per hour. And I can work 40 hours in a week, which is important for a freelancer.
Thanks, Rajeevan.
