Virtual Assistant

We match parents with tutors for online private one-to-one tutoring. We aim to improve the learning of pupils through high quality customised supplementary education. We run a professional, agile, yet personalised operation and our goal is to help families connect with the very best qualified tutors that we work with. We work with a committed team of qualified teachers to provide high quality personalised online tuition to pupils both in the UK and internationally. We work tirelessly to recruit the very best teachers and to connect them with the clients we work with. We offer a concierge like service to our clients to find them the most appropriate tutor that we work with. What we are Looking for We are looking for a Customer Service Representative / Administration / Personal Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, completing administration tasks to a high standard, responding to inquiries in a timely manner, and responsive to the needs of the Company Director in a PA role. The ideal candidate will have excellent communication skills, a strong work ethic, an eye for detail and accuracy, have a good working knowledge of the UK education system and have experience of managing social media accounts. Responsibilities: Document checking and adherence to data protection of personal data Provide excellent customer service to all customers and stakeholders Answer customer inquiries in a timely and professional manner via telephone, message or email Make outbound telephone calls to all enquiries and provide information on our services Complete administration tasks related to vetting of workers where a keen eye to detail is essential Keep records of customer interactions and transactions. Converse with customers on matters relating to the UK education system Follow up with customers to ensure their satisfaction. Complete administration tasks on behalf of the company Director in the role of PA Manage and interact with corporate social media accounts