Technical and customer support
$100-350 USD
Completed
Posted over 11 years ago
$100-350 USD
Paid on delivery
Looking for a technical and customer support specialist for local network management software, long term cooperation is expected.
**Requirements:**
* ability be online 8 hours per day (8:30am-4:30pm (EDT/EST, NY time), 5 days/week (Mon-Fri)
* fluent spoken and written English;
* knowledge: experienced PC user; Windows Xp/Vista/7, networking, Virtual PC.;
* wish and ability to learn deeply the software provided.
**Tasks:**
reply customer requests by e-mail, online ticket system and live chat.
answer phone calls.
**Average estimated daily work load:**
- 3-5 written e-mails (the estimated reply time within work time 1-2 hours);
- 1-3 live chats daily; average time of chatting 1-1.5 hours/day;
- 10-15 phone calls/monthly; 30 minutes/monthly
Please specify your bid as a flat _monthly_ payment.
Project ID: 2778269
About the project
26 proposals
Remote project
Active 12 yrs ago
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26 freelancers are bidding on average $217 USD for this job
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About the client
Ashburn, United States
23
Member since Feb 11, 2007
Client Verification
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